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A key to building a strong customer relationship is to demonstrate relating skills with the customer. (for a sales person)
a) What are some of these skills?
b) Describe ways that a sales representative can demonstrate these skills in a customer relationship?
c) What behaviors can cause tension in the relationship between the customer and the sales representative?
Suggest ways to handle these challenges and ways to motivate people within the organization.
What are three major factors an employer should consider to avoid arbitrarily terminating an employee?
What detracts from organizational members' willingness to collaborate? How can these detracting factors be minimized in a collaborative leadership culture?
To what amount do you think U.S. income distribution is determined by economic factors? Use the material developed in this unit to notify your (positive) position.
What is the difference between equal opportunity, affirmative action, and managing diversity? Have these programs been successful?
One of the most common problems in business ethics is the tendency for management to ask employees to join in manipulating numbers for desired financial results. Describe this business ethics problem.
Evaluate the challenges experienced during the merger and the resulting impact to the business.
What is the role of leadership in creating, managing, and sustaining innovation in credit card company call center, such as Visa?
Describe why some people say that consumers are not free to choose which products to purchase. Do you consider this to be an important issue? Why or why not?
What role can an accounting professional play in ethical corporate decision making? Should accounting professional play the role even when if he or she is not the final decision maker?
You're the CFO of a company that is capitalized with 50% debt and 50% equity. The debt is in the form of debenture bonds, which have relatively weak indentures.
Should an employee have an expectation of privacy relative to electronic communications when sending personal emails from the company computer?
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