Reference no: EM132309506

The project deliverables for Section I are as follows:

Visit your favorite store where your product is distributed, either a brick-and-mortar (BAM) store or virtual store.

Study the store and the product's return policy.

Develop a brief PowerPoint presentation identifying the company, the brand you selected, and your store's customer service policy. 

Find a competitor, and analyze its policy. What are some of the similarities and differences?

The requirements for your PowerPoint presentation are as follows:

100-150 words of speaker notes per slide

Title and reference slides (2 slides)

Specifics and explanation of store customer service and product policies for each store (2-3 slides)

Comparison of the 2 policies (3-4 slides)

1 positive aspect about both policies

1 negative aspect about both policies

1 way you would update or change the policy for today's customer, and why you would choose to make that change