Reference no: EM132271296
1. Nancy, an employee at MegaWorks Corp., has been on the job for only a week. She needs to ask the accountant some questions, but she does not remember his name. Which of the following would be most appropriate for Nancy to do before contacting the accountant?
Address the accountant with a title like "Sir."
Get the work done without using his name.
Ask the accountant his name once again.
Ask someone for the accountant's name.
2. Aaron has started working for a new firm. There are thirty people on his floor. He is having problems remembering their names. Which of the following should Aaron do to improve his ability to recall names?
He should maintain a notebook with people's names and their photos.
He should call people by their names two or three times while talking to them.
He should address them with titles like Mister or Miss and not worry about remembering names.
He should ask them their names every time he meets them.
3. ________ skill is the ability to work well with a diversity of people.
Holistic
Interpersonal
Internal
Metaphysical
4. Which of the following statements best defines the term "psychological contract"?
It is the tendency to expect others to make the necessary changes in behavior to meet one's expectations.
It is the way people perceive one another during their first impressions.
It is the shared expectations between people.
It is the tendency of blaming others for one's failure.
5. How is Type A personality characterized?
Easy going
Time conscious
Apathetic
Patient
6. Mathew is the chairman of the employee grievance cell in Victor Motors Company. He addresses employees' issues in the company and tries his best to resolve them. Identify the guideline for effective human relations used by Mathew in this scenario.
Being optimistic
Acting before thinking
Being genuinely interested in oneself
Listening to people
7. "Although there are a lot of differences in the team, Neil, the supervisor, does not seem deterred." Which of the following best describes Neil's behavior?
Being genuinely interested in other people
Being indifferent to problems
Being humorous
Being optimistic
8. Which of the following is the best way to get what you want?
Helping other people get what they want and vice versa
Changing the other person
Changing the situation
Being self-focused
9. Which of the following statements is most likely to make people defensive and cause arguments?
"You are wrong."
"You are late."
"I admit."
"I understand completely."
10. Which of the following is the best logical choice to resolve a human relations problem?
Changing the situation
Changing the other person
Changing oneself
Ignoring the problem