Reference no: EM13925292
1. When creativity is desirable, then:
- the organization should be completely centralized
- the organization should be completely decentralized
- some degree of decentralization is desirable
- it is impossible to recommend centralization or decentralization in this situation
2. In order to raise the odds their commands will be accepted, Barnard recommends:
- the manager uses informal channels of communication
- each organization member receive directions from the most expedient communication channel
- the line of communication between manager and subordinate go through the CEO
- commands are authenticated as coming from a manager
3. According to staff personnel, one reason for line/staff conflict is that line personnel:
- tend to assume staff authority
- do not give sound advice
- fail to keep staff personnel informed of their activities
- resist new ideas
4. The three main types of authority that can exist within an organization are:
- line, staff, and formal
- staff, informal, and formal
- line, staff, and functional
- line, functional, and formal
5. The most basic method of dividing job activities is the:
- process control method
- customer location method
- centralization method
- functional similarity method
6. The roles that staff personnel perform include all of the following EXCEPT:
- the advisory or counseling role
- the service role
- the financial role
- the control role
7. All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT:
- emphasize the objectives of the organization as a whole
- encourage and educate line personnel in the appropriate use of staff personnel
- deal intelligently with resistance to change, rather than view it as an immovable barrier
- all of the above should be used by staff personnel to reduce line-staff conflict
8. The process of assigning job activities and related authority to specific individuals in the organization is termed:
- delegation
- accountability
- responsibility
- authority
9. The three steps of the delegation process are:
- create accountability, promote acceptance, and require performance
- assign specific duties, grant authority, and create accountability
- assign responsibility, create accountability, and assign specific duties
- create responsibility, grant authority, and promote acceptance
10. The amount of power an individual in an organization possesses is:
- total power
- position power
- authority
- personal power
11. A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her:
- personal power through creating a belief she possesses a high level of expertise within the organization
- position power through creating a belief she possesses a high level of expertise within the organization
- personal power by establishing a sense of identification with the manager
- position power by establishing a sense of identification with the manager
12. Which one of the following is NOT one of the three main steps of the controlling process?
- taking corrective action
- measuring performance
- establishing policies and rules
- comparing measured performance to standards
13. A sign that a problem exists is:
- declining sales
- a symptom
- low employee morale
- a standard
14. A good, objective method of determining the optimal amount of control to use is:
- the Delphi technique
- cost-benefit analysis
- linear programming
- post-control processes
15. The power derived from a manager's relationship with others is:
- total power
- position power
- authority
- personal power
16. Making something happen the way it was planned to happen is:
- control
- planning
- influencing
- organizing
17. The controller would most likely report to which of the following individuals?
- chairperson of the board of directors
- chief executive officer
- outside accounting firm
- vice president of finance
18. Factors within an organization that are barriers to organizational goal attainment are:
- problems
- issues
- symptoms
- standards
19. Because of its value to management, ______________ should be _____________ as much as possible.
- communication, ignored
- message encoding, ignored
- feedback, encouraged
- nonverbal communication, practiced
20. Which of the following statements is most accurate regarding nonverbal communication:
- nonverbal communication is usually consistent with verbal communication
- nonverbal communication usually contains more meaning than verbal communication
- nonverbal communication should be ignored
- managers do not need to be effective at reading nonverbal communication
21. The originator of an interpersonal communication is the:
- source
- encoder
- decoder
- both a and b
22. In interpersonal communication, the destination's reaction to a message, is known as:
- feedforward
- feedback
- listening
- the communication process
23. Which form of communication is primarily used for coordinating various activities?
- formal communication
- lateral organizational communication
- downward organizational communication
- upward organizational communication
24. A position description is an example of which form of communication?
- upward formal communication
- downward formal communication
- downward informal communication
- lateral formal communication
25. Which of the following strategies should be followed to encourage the flow of formal communication channels?
- Support the flow of clear and concise statements through formal communication channels
- Take care to ensure that all organization members have free access to formal communication channels
- Assign specific communication responsibilities to staff personnel
- All of the above are effective strategies for encouraging the flow of formal communication
26. Organizational communication that follows the lines of the organizational chart are:
- verbal communication
- informal organizational communication
- formal organizational communication
- nonverbal communication
27. A source can gather nonverbal feedback simply by:
- watching the nonverbal response of the destination to the message
- testing the destination
- asking the destination questions about the message
- listening to the destination's verbal response to the message
28. Passing information from one individual to another in a series, or sequence, is known as:
- lateral organizational communication
- the grapevine
- serial transmission
- noise
29. The unique way in which a manager perceives organizational problems are:
- forces in the environment
- forces in the task
- forces in the manager
- forces in the subordinate
30. The most widely used basis for establishing departments within the formal structure is:
- functional departmentalization
- product departmentalization
- geographic departmentalization
- customer departmentalization
31. Helgesen stipulates that ______________tend to create networks or "webs" of authority.
- men managers
- women managers
- all managers
- there are not any managers who do this
32. Which of the following statements would be most accurate if subordinates' activities were very similar?
- there could be a large span of control
- there is no need for unity of command
- the organization should be departmentalized by product
- the organization should be departmentalized by manufacturing process
33. The main criticism of Max Weber's bureaucracy is that it:
- violated the unity of command concept
- created a narrow span of control
- did not give enough concern for the human variable
- did not emphasize specialization of labor
34. The main components of Weber's bureaucracy include all of the following EXCEPT:
- detailed procedures and rules
- a clearly outlined organizational hierarchy
- impersonal relationships among organizational members
- task duplication
35: A unique group of resources established by management to perform some organizational task is:
- an organizational team
- a group
- a standing committee
- a department
36. The assignment of various portions of a particular task among a number of organizational members is:
- coordination
- division of labor
- unity of command
- span of control
37: The writer who had the most profound influence on classical organizing theory was:
- Max Weber
- Frederick Taylor
- Abraham Maslow
- Henri Fayol
38: All of the following are characteristics of successful JIT programs EXCEPT:
- high quality of materials purchased from supplies
- closeness of suppliers
- well-organized receiving and handling of materials purchased from suppliers
- low management commitment and support