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Voice App is a midsize software company that specializes in voice recognition software. Due to rising costs of maintaining IT technical support, your director is considering outsourcing your technical support services. Currently, your technical support service desk is staffed by 30 full-time and 15 part-time employees. Your director has asked you to prepare a recommendation report that includes the advantages and disadvantages of outsourcing and a cost/benefit analysis to determine if outsourcing will actually result in any significant savings for the company.
For this assignment, prepare your preliminary list of the advantages and disadvantages of outsourcing for your company, including both long- and short-term consequences. Rank the advantages and disadvantages in descending order of importance. Then, in a 500-word paper, explain the research process you will undertake to complete your recommendation. Include all costs you must calculate and other data you must collect in order to make the most informed decision possible.
What would be your recommendation for overbooking if a one-way ticket sells for $80 and the cost of not honoring a reservation is a free lift ticket worth $50 plus a seat on the next flight? What is the expected profit per flight for your overbook..
Explain the main sources of power available to managers, giving examples of both personal and institutional forms of each.
what would be some advantages/disadvantages of going to a tiered service approach at On-Time Technology Products? Would there be a risk of losing some of your smaller clients by using this approach?
A software programmer at a large financial institution realized that she had accidentally overdrawn her checking account. She was able to make a small adjustment in the bank's accounting system, allowing her to not be charged the overdraft fee. Afte..
Describe the advantages and disadvantages of free trade. Explain if free trade can ever be fair. Justify your response.
A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit
You are an EH&S professional returning home from your plant on a summer Friday afternoon at about 4 p.m. You havejust picked up some materials from a nearby building supply store for a weekend backyard project (cement, sand, wood,concrete blocks, ..
Discuss three (3) changes from the traditional or "old" paradigm of leadership to the new paradigm. For each change, explain one (1) factor in the current business climate that necessitates each change. Which change in your opinion has been most e..
Review Case 21 "How Amazon.com became the leading online retailer by 2011", and Case 23 "Is Yahoo!'s business model working in 2011?" located in the textbook to complete this assignment.
Carolina tea, which costs Coastal $1.80 per pound, has an aroma rating 2; other teas likely to be blended with Carolina tea are only rated at 1.2, but they are available for only $0.60 per pound. Determine the best mix of Carolina and regular tea..
Which information asset would be the most embarrassing or cause the greatest liability if revealed?
Explain the role of ethics and social responsibility in developing a strategic plan while considering stakeholder needs and agendas.
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