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Southwest Airlines: Culture and Management
1) Assess how Southwest Airlines' culture is different from other airline competitors and the resulting impact on business performance.
2) Southwest Airlines' management believes that employees come first and customers come second. Assess the merits of this belief, and please give an example of why you are in agreement with the approach.
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Describe one such instance that you can recall or which you may have familiarity with (again, this may be a well-known event or it may be one that you have personally experienced). What role do you believe the organization's culture might have pla..
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