Sound basis for making adjustments and satisfying complaints

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Reference no: EM132190268

1. Occasionally a buyer will offer several objections at one time. How would you respond if a buyer made the following comments without pausing? “Say, what is the estimated delivery time for these units, and how can I be sure they will arrive on time? Oh, and what happens if my needs change before our contract were to end?”

2. What is your reaction to the statement "The customer is always right"? Is it a sound basis for making adjustments and satisfying complaints? Can it be followed literally? Why or why not?

Reference no: EM132190268

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