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1. Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
2. What happens to production efficiency as the customer exerts more influence on the system?
3. Why do many customers like the self-service approach to service design?
4. Permeable systems are characterized by being penetrable by customers via what two forms of contact?
5. Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?
Identify major reasons why organizations outsource projects or sections of projects?
Research the history of cigarette marketing in the United States. Are there any new restrictions with respect to marketing this product?
what would point some possible conflicts among the key stakeholders interests and what steps would you recommend that he takes to best deal with them?
Your company assembles five different models of a motor scooter that is sold in specialty stores in the United States. The company uses the same engine for all five models.
or the month of November, 2010, the firm has generated the 150 orders, 75 of each type. Assume one month equals 20 days. What is the effective capacity of the process
How many drivers can be processed in one hour if the clerks and typists work at 80 percent utilization rate?
Create a sample human resource strategy that aligns with subsequent business strategy: "A satisfied customer is best business strategy of all."
A team works for 300 days/year and management wants each team to have a capacity cushion 30 days per year. How many teams have to be deployed by the company to complete the project in one year.
Itemize and discuss the different types of strikes and lock outs, their roles in labor relations and their legal restrictions in private and public sectors.
What is the cause of disputes and the contractual means used for resolving them? What are the two major types of labor arbitration "interest" and "right"? Explain each.
Illustrate the linear programming model with its decision variables and its constraints. Use the computer solution generated by Excel (Solve) to see which team works with which project. Provide the Excel file.
Illustrate what information could AutoNation collect from its Web site that would help it find out which makes also models of cars are of most interest to potential buyers.
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