Reference no: EM132299739
True / False Questions
Please elaborate your answer.
1. In a normal two-person conversation, at least 60 percent of the social meaning is expressed verbally.
2. The receiver is the person for whom communication is intended.
3. Social space, the area that is 2 to 3 feet around a person, is the area normally used for sales presentations.
4. Entering a buyer's intimate space before the prospect is ready is endearing to the buyer and helps the salesperson close the sale.
5. A desk is commonly used to maintain both personal space and social space between buyers and sellers.
6. According to the text, sales representatives should dress in conservative business clothes to enhance their effectiveness in a sales situation.
7. The unspoken message in most companies is that freedom in dress may be a privilege of rank.
8. A limp handshake signals aloofness, while a cold fish handshake indicates unfriendliness.
9. General rules for a successful handshake include extending your hand first and not allowing the customer to initiate the gesture because it is a sign of salesperson weakness.
10. Acceptance signals indicate that the buyer is favorably inclined toward the salesperson and the sales presentation.