Social media useful in enhancing customer experience

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Reference no: EM13735042

Consider the Kaiser Permanente case described in the case study article by Kiron. Develop a 3- to 4-page argumentative essay arguing in favor of, or against the following statement: Social media can be very useful in enhancing the customer experience. Use examples from the Kaiser Permanente case described in the case study article by Kiron.

Reference no: EM13735042

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