Should adopt the indirect strategy in your communication

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Reference no: EM132155252

1. Since most workplace messages are positive or neutral, you should adopt the indirect strategy in your communication. True False

2. In requests, frontload key information. True False

3. It is not necessary to listen to social media comments about your business, if you want your business to be successful. True False

4. Write goodwill messages to express thanks, recognition, and sympaty. True False

5. Public criticism cannot hurt your company if it already has a good reputation. True False

6. When delivering negative news within organizations be sure to sugarcoat the bad news. True OR False

7. When denying claims, blame the customer if it is their fault. True OR False

8. To handle negative posts and reviews online, respond quickly and constructively. True OR False

9. Use the indirect strategy when supplying bad news. True OR False

10. If you fear a "shoot the messenger" reaction, especially from your boss, bring a colleague with you. True OR False

Reference no: EM132155252

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