Shopping from shops-malls vs online shopping

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Using business process reengineering can anybody figure out the transition of shopping from shops/malls Vs online shopping (Amazon/Flipkart)? Describe the past/present state ' as is' & present/ future state ' To be' .What BPR tool & techniques are used?What are it benefits?

You can do it by using some other real life example which you think is more effective

Reference no: EM132243368

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