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1. Determine the difference between the use of SERVQUAL questionnaire and A walk-through-Audit? and which is better for service quality? please compare with examples.
2. Three people have applied to you for an opening as a team leader. One is totally unqualified. The second is experienced, but has a very poor attitude. The third lacks experience, but seems especially eager for the job; you think she would be a good worker if she had more experience, but you're not sure. You have some rush work that you need to get out. Which of the following courses would you choose? 1.) If the eager applicant has good references, hire her for a probationary period. But keep looking for a more qualified person in case she doesn't work out. 2.) Pass up the three applicants. Keep looking. 3.) Hire the experienced person, ignoring his attitude--you've got work to get done?
What trends have given rise to the emergence of social media as an important international marketing tool? What are the trends and environmental factors that will drive international marketing in the future. Write a case Study essay on Problems and d..
The Acme Global Corporation is asking questions like "what will the organization look like in 10 years?" and "what is the vision of the organization?" From these questions, it is clear that Acme Global is trying to answer which of the following ma..
Automobiles arrive at a drive through window at a post office at the rate of 4 every 10 mins. The average service time is 2 mins. The poisson distribution is appropriate for the arrival rate and service times are exponentially distributed.
Marie Pendergrass has been a data processing supervisor for two years. Identify and evaluate the stages of the selection process reflected in the case.
Use the selling price based method to determine the mark-up percentages for the retailer.
Explain the industry and market dynamics of Ford’s Model T blue ocean strategy.
What is the probability that the service life of that product is between 5 and 7 years?
How many machines should be purchased to meet the upcoming year's demand without resorting to any short-term capacity solution?
Identify all the paths on the network diagram and note how long they are, using Figure 4-21 (page 152) as a guide for how to represent each path. What is the critical path for this project and how long is it? What is the shortest possible time it wil..
You have been informed by Sunnydale that Shadyville is planning to construct a municipal hospital and attached pharmacy (Shadyville Hospital) located geographically in between the Sunnydale and Shadyville communities. Analyze Shadyville Hospital’s co..
Beginning with just the mission, from an assessment point of view, what must be dfined and operationlized before any assessment could be begin?
Draw a sequence diagram to illustrate the normal operation of the Use Case for “Change DVDs” for the DVD player described in the previous question. Your sequence should start in the Playing state, and describe the scenario in which the user ejects th..
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