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The emphasis on internal as well as external customer service has become imperative for overall operational effectiveness in today's world of work. Discuss the impact of customer service:
Analyze how it is possible for individuals and organizations to fail to focus on customers? Why?
[Remember that customers can be external – customers in the ordinary sense of the word – and internal, e.g., other departments are the customers of the corporate IT department.] Some functions can have both internal and external customers (e.g., marketing).
Discuss the similarities and the differences between serving internal and external customers.
Describe customer focus strategies--internal or external--from your own experience.
The local cancer society is beginning a community-awareness campaign. The text states that executives are the face of the organization.
Using the textbook and other reading material assigned, discuss the extent to which human behavior is influenced by their environment.
MANUFACTURING. Kelly Industries manufactures two different structural support products used in the construction of large boats and ships. Determine a weekly production plan for Kelly Industries. What interpretation can you give to the fractional valu..
Using PEST, assess General Mills' remote environment using a minimum of two PEST forces.
A company offers ID theft protection using leads obtained from client banks. Three employees work 40 hours a week on the leads, at a pay rate of $25 per hour per employee. An average of 5 percent of potential leads actually sign up for the service, p..
As a production manager, you have received an order for product A that needs two subassemblies and two units of component B.
What should southwest Airlines do in response to the woman’s complaint about how she was treated during the flight?
The Brisson-Banks (2010) article in the required reading for this unit compares the five different change management models presented in this unit.
Analyze how communication in groups differs from individual communication.
A summary of important ideas, theories, methods, results, and conclusions for each reading. No more than one page per reading.
Explain why different customers and service staff respond very differently to the same service environment?
This is your opportunity to think like an entrepreneur. Think of an idea that you have for a new health care organization or service.
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