Services are markedly different to manufacturing

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'Services are markedly different to manufacturing. There is also enormous diversity among services. Accordingly to facilitate the application of “factory management techniques” where appropriate, the design of service processes could be classified into three main categories namely: quasi-manufacturing; customer-as-participant and customer-as-product. Provide real-life examples and brief notes to illustrate the meaning of each type of service production process.

Reference no: EM131427984

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