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Q1. Develop a basic customer service training manual for a service organisation of your choice. The organisation should be in the tourism, hospitality, retail, personal services and sport or recreation industry. The customer service information that needs to be covered in the training manual includes but is not limited to: Description of the organisation and types of products/ services offered. Professional service standards expected of service industry personnel. How staff should share product and service information and suggestions with colleagues and supervisors. The communication channels and mediums for communication. Description of the basic target market including preferences, needs and expectations. Competition and consumer legislation and how staff can offer accurate information about products and services. Service steps staff can follow-greeting and offer of assistance. Types of socially and culturally diverse customers they could encounter and effective communication techniques for service delivery. Details of organisational goals and promotional focus. Team working and liaising with other staff members. Methods to handle customer complaints including individual staff responsibility, authority, organisational constraints and timing. Provide them with example complaints and solutions. Communication techniques to use whilst handling complaints. To whom staff should report complaints and what feedback to report. How and where to record customer information. List and description of promotional initiatives and how they are to be implemented. How staff can provide enhanced products and services to clients and customers based on customer information. Techniques for developing customer relationships.
From 2007 to 2011 the U.S. monetary base increased by 200 percent, but M1 and M2 increased by 40 percent and 25 percent respectively. What caused this explosion in the monetary base? Why didn’t M1 and M2 increase by the same percentage as the monetar..
Explain macroeconomic aggregates such as the GDP, inflation rate, unemployment rate, and their implications on the national economy.
Explain why bot Penelope and Sita were traditionally regarded as models for ideal womanhood? Do they exemplify the traits that you think women should have? And how each woman's characteristic private and social behavior respectively affects the actio..
identify an example in which a firm you are familiar with made a strategic decision that was focused on improving the
task 1ozark bottled water products inc. hired a marketing consulting firm to perform a test marketing of its new brand
Calculate the Dead-Weight- Loss due to the sales tax - Calculate the deadweight loss
Is Publix the monopolistic competition, oligopoly, monopoly, or perfect competition? Justify your classification of firm and employ the characteristics and features of the different market structure to determine which market structure to classify ..
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Which of the following do bankers take into account when determining how to allocate their assets? Check all that apply.
There have been many reports and news stories lately debating the introduction of UAVs into the National Air Space System. Research a few of those stories and tell the class if you feel that the FAA should allow UAVs to fly "unrestricted" now or if t..
Is your explanation consistent with the fact that franchised tutoring services often charge a fixed royalty per student enrolled?
Differentiating Between Market Structures
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