Service recovery-hospitality management

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Reference no: EM132241460

Assignment, Discussion - Service Recovery-Hospitality management (Service Operation)

This discussion gives you a chance to share your experience with service recovery.

1. Share one great example of a company recovering well from a service failure. Be specific and explain why you think it worked (this analytical piece is very important!).

2. Share one example of a service recovery that did not work. Explain why it did not work and what you think would be a better way to recover from service failure.

Reference no: EM132241460

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