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Service recovery communication tool

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Reference no: EM133086067

Part 1

Consider the topic of service recovery. What do you think about using email as a service recovery communication tool?

Your experiences and thoughts from both the customer and service provider perspectives.

Part 2

Complete the following discussion response and include the following in your post:

Discuss your expectations regarding the globalization of business and whether you believe it will continue to expand. Please include in your response a brief explanation of whether the global pandemic impacted your response.

Reference no: EM133086067

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