Service quality requirements outlined in the readings

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Reference no: EM13215440

For this assignment, write a paper to evaluate your own product or service encounter with a retail or manufacturing organization. Include the following in your evaluation:

•Consider the service quality requirements outlined in the readings.
•Discuss whether the product or service met your product or service quality standards.
•Compare the quality of the product or service to those of the industry.
•Assess what you think were the reasons for production quality or service failure or success.
•Describe how all these factors impact organizational profitability.

Support your paper with at least five (5) resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included. Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards.

Reference no: EM13215440

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