Service contract that provides free repair service and parts

Assignment Help Operation Management

Reference no: EM131131437

Customers purchasing appliances can purchase a three-year service contract that provides free repair service and parts. When a customer needs Sears’ appliance repair service they call for an appointment that make take up to two weeks. The repairman arrives and diagnoses the problem. If the repair requires a new part, the repairman will replace it if he is carrying it on his truck. If he doesn’t have the part on hand, he must order it. If the part is not in stock at Sears, it is ordered and sent to the customer. After the part arrives, the customer must make another appointment to have the repair technician replace the part. It make take two weeks to schedule the first repair visit, another two weeks to order and receive the part, and another week to schedule a second repair visit after the part has been received. 1. Diagram the existing process. 2. What is the impact of the existing process on Sears’ operational efficiency and customer relationships? 3. Identify 3 metrics that could be put in place to determine the impact of the existing process on Sears’ operational efficiency and customer relationships? 4. What changes could be made to make this process more efficient? How could information systems support these changes? Diagram the new improved process.

Reference no: EM131131437

Questions Cloud

Safety stock and expected annual shortage cost : X Camera stocks two items in its warehouse which it purchases from an outside supplier. Demand for the two items are independent; the inventory carrying percentage is 20% and for each item, the demand during lead time is a normal random variable with..

How new system will affect the firm structure and operations : You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect the firm's str..

Detailed explanation of the forecasting method : Your company is looking to grow and expand operations, and you have been tasked with preparing a report for the company’s board of directors outlining your recommendation(s) for this expansion. A detailed explanation of the forecasting method(s) used..

Service contract that provides free repair service and parts : Customers purchasing appliances can purchase a three-year service contract that provides free repair service and parts. When a customer needs Sears’ appliance repair service they call for an appointment that make take up to two weeks. What changes co..

Explain how modern marketing emphasizes : Explain how modern marketing emphasizes the creation of value for the consumer as a means of achieving success. (10pts) Which of the five market orientations best represents this focus? Why?

Are corporations moral persons : Are corporations moral persons? Corporation are assumed, legal and ethically as a hybrid between an artificial and natural entity. Artificial in the scope that they are not a tangible person but has been understood as an entity with natural propertie..

Concepts and connections : American Apparel, known for its hip line of basic garments and its provocative advertisements, is no stranger to the concept of "doing it all." Concepts & connections 6.2 describes how American Apparel has made vertical integration a central part of ..

When evaluating the abortion issue : When evaluating the abortion issue, which ethical principles are most important and why? Do you see any possible “common ground” between the two opposing sides?

User Account

All Pages