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21."Better communications and proper selection of staff will eliminate industrial conflict". From which of the following perspectives would you most expect the above statement to come? Unitarism Pluralism Systems Theory Radicalism Social action theory 22. Absenteeism and high turnover can constitute which of the following forms of conflict? Organised conflict Collective conflict 6 Latent conflict Individual conflict Intra group conflict 23. With which of the following writers would you most associate with the following views? Conflict in the world of work is inevitable but contained by societal structures, work is characterised by control not commitment and the employment relationship to be essentially a low-trust relationship? Allan Flanders John Dunlop Alan Fox Richard Hyman Hugh Clegg 24.The idea that collective bargaining limits conflict by virtue of the fact that it leads to small gains for employees which they then feel the need to protect and defend such gains, is summed up by which of the following terms? The institutionalisation of conflict The radicalisation of conflict The functionality of conflict The individualisation of conflict The dual nature of conflict 25.Papri and Sounak are fighting about who should be entitled to the last orange that they have in the house. After much fighting, their mother intervenes and asks what they want the orange for. Papri says that she wants the rind to bake a cake and Sounak says that he wants a glass of orange juice, as he is thirsty. They resolve the issue by giving the rind to Papri and giving the remainder of the orange to Sounak so that he can have a drink of orange juice. Which of the following strategies describes the resolution to the problem? A Competitive Strategy A Collaborative Strategy An Accommodation Strategy An Avoidance Strategy A Compromise Strategy 7 26.Distributive bargaining describes a situation which involves which of the following? Win-win Win-lose Lose-lose Bargaining within a team Bargaining between teams 27. All except one of the following is considered a positive negotiation skill. Which is the odd one out? Reframing points Labelling behaviour Active listening The use of mirror questions The use of frequent counter offers 28.All except one of the following is a useful technique to promote integrative negotiations. Which is the odd one out? Enlarging the pie Making a low initial offer Trading rather than compromising Negotiating on a package basis 29. Joint problem solving is often advocated as the best approach to either a disciplinary or grievance interview. Which one of the following is uniquely associated with a joint problem solving approach? Ensuring that the rules of natural justice apply Allow employees to suggest solutions and evaluate these with reference to objective, mutually agreed standards Ensuring that procedures are in writing and effectively communicated to employees Ensuring that time limits are imposed for the exhaustion of procedures so as to avoid any delay The use of a third party to arrive at a mutually agreed solution 30. Team working is which of the following forms of employee involvement? Task involvement Indirect involvement Representative involvement 8 Co-determination Power-based involvement
organizational change and kotters 8-step approachthink of an organization you have worked for or one with which you are
What role did Robert Walter play in shaping Cardinal Health and what decisions did he make at key inflection points that accounted for Cardinal's success?
What areas are measured in an EMS and how do you determine important areas to measure?
examine in the personal selling section about problems with internet communication, which of the subsequent two organizations is more likely to be successful?
strong sense of purpose and tenacity leads to leadershipeffective leaders as opposed to non leaders have frequently
Discuss the difference between critical thinking and strategic thinking.
All work must be completed no later than one week after completion of the arena. Follow-up maintenance for a period of three months was comprised in the negotiated terms.
imagine you are opening a business in jamaica. the business is going to be--- the already established 5 star resort
Describe the term system. Give an example of a business system as well as create a context diagram to show its boundary, environment, inputs and outputs.
Recognise the two firms with similar problems from different countries Conduct a comparative analysis of the firms
Identify the differences in elasticity.
improving team performancea team is a small task group with a common purpose interdependent roles and complementary
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