User Account

All Pages

Scenario script that contains conversations

Assignment Help Business Management
Reference no: EM131185648

This is a practical assessment to ensure the learner participates in customer service interactions/transaction situation using a role-play script in a simulated environment. Pairs are required in this assessment. Your assessment partner will play the role of a customer and you as the service staff and vice versa. Your trainer will play the role of your supervisor. Your role-play should include a conversation between 5-10 minutes with the customer.

You are required to:

Develop the scenario script that contains conversations of both people for the role play

Consult the supervisor in regards to the service situation (if referral is required)

Sample Script:

Customer Service: Hi, I am John, How are you today and how can I help you?

Customer: Hi, I am Kelly. Good, Thanks.

Reference no: EM131185648

Questions Cloud

Discuss two forms of healthcare delivery : Discuss two forms of healthcare delivery. What are the advantages and disadvantages of using this type of delivery? How are they financed?
Evaluate the eight managerial tasks : Discuss the 5 P's of strategy. Evaluate the eight managerial tasks and how they are used to help guide overall organizational strategy.
Dynamic project management model in understanding : Write and post an essay-500 words minimum--on organizational Conflict. What changes have occurred between the classical management model and the modern dynamic project management model in understanding conflict in organizations?
Write a research paper outline on given topic : Research Paper Outline, submit an outline of research paper, including the following: - the introduction and a brief outline of the body of the research paper.
Scenario script that contains conversations : Develop the scenario script that contains conversations of both people for the role play. Consult the supervisor in regards to the service situation (if referral is required)
Describe the factors that contributed to the rise : 1. From an ethical perspective, describe the factors that contributed to the rise and fall of Nortel. 2. What mechanisms should be put in place to better align managers with the interests of shareholders? 3. Would you describe the meltdown of Nortel ..
Discuss the legal aspects of management in public sector : Discuss the legal aspects of management in public sector. your discussion should reflect Law and public administration and the legal aspects of public administration?
Promoting quality and safety through standards : How has the emphasis on quality of care, patient safety, and clinical care outcomes been impacted by specific standards emanating from CMS and TJC?
Young and healthy to encourage enrollment : The uninsured healthy and young take good health for granted, are tech-savvy, and have low motivation to enroll in a current health care plan. What market techniques would appeal to the young and healthy to encourage enrollment?

Reviews

Write a Review

Business Management Questions & Answers

  Many states have banned smoking in public places

Many states have banned smoking in public places, such as restaurants, shopping stores, and government offices. Many businesses also do not allow workers to smoke in the office, often designating smoke free areas. Based on the discussion case

  Potential influences of power and politics

Write a summary in which you critically discuss the potential influences of power and politics that can affect your scenario organisation.

  Personal motivation

Develop a plan to improve your strategies of self- and other-motivation. Include a timetable and strategy for third-party accountability.

  Outsourcing administration of benefits

Outsourcing Administration of Benefits

  Developing a team training procedure

Consider developing a team training procedure (possibly for your organization) focused on team cognition.

  Describe choice of communication for each party

Prepare a letter to one party, a memo to one party, and an email to one party. Each communication should be a maximum of 250 words

  Using performance-based pay to enhance motivation

1. Select one of the following that has the greatest potential to motivate employees in a workplace with which you are familiar. Clarify why you think this type of pay would motivate employees

  Julie jones was hired by a popular fast food restaurant as

julie jones was hired by a popular fast food restaurant as an order taker and cashier. shortly after taking the job she

  Explain what economic concept is central to proving risk

Explain What economic concept is central to proving that risk neutral pricing functions in the establishing of option prices?

  Effective annual rate of interest

The monthly statement from your bank credit card shows that the annual rate of interest is 21%. What is the effective annual rate (EAR) of interest you are being charged on your credit card? Assume monthly compounding.

  Does this organization use a formal job analysis

Describe the organization as a whole and a specific job within this organization. Is there a formal job description? Include a complete job description (if available) as an appendix. Does this organization use a formal job analysis

  Explain russell meets with an accident

Explain Russell meets with an accident while driving under intoxication and injures Nolan and Nolan obtains a judgment against Russell but cannot collect because Russell

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd