Reference no: EM133340817
Questions
1. The type of salesperson least likely to sell a full line of a company's products is _____.
a. Account Management
b. New Business Development
c. Indirect Sales
d. System Specialist
e. Territory Relationship Product Sales
2. The type of salesperson least likely to engage in extensive prospecting is _____.
a. Account Management
b. New Business Development
c. Indirect Sales
d. System Specialist
e. Territory Relationship Product Sales
3. Suppose you are salesperson for a company that manufactures and sells industrial equipment. Two or three of your key accounts periodically have special delivery needs that are difficult to accommodate. Which of the following represents the action you should probably take to ensure customer satisfaction among those accounts?
a. Form a close partnership with your customer service department and have them alert you when these customers complain because their special delivery needs cannot be met.
b. Work closely with these key accounts and explain to them the difficulty in meeting their special delivery requirements.
c. Form a close partnership with individuals in the marketing department to design special marketing incentives that will offset your company's inability to meet the special delivery requirements of those key accounts.
d. Form a close partnership with individuals involved in order fulfillment (e.g., shipping and transportation) in an effort to make sure they are committed to meeting the special delivery requirements of those key accounts.
e. None of these are correct.
4. Steve only sells his company's GPS technology to police forces regardless of their size because of the special expertise needed to serve these clients. His company employs a ___________ sales structure.
a. products
b. markets
c. customers
d. geography
e. None of these are correct
5. Which of the following is not one of the six teamwork skills that salespeople must learn and sincerely apply in the process of building internal partnerships?
a. Understanding the other individuals
b. Attending to the little things
c. Keeping commitments
d. Expecting the best from each member
e. Clarifying expectations