Router is defective affecting several users

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Reference no: EM133943888

Question

When arriving to work this morning, you have three help desk tickets in your box. The first ticket is that a user is cannot print. The 2nd ticket is that a router is defective affecting several users. The third ticket, a user has added a 2nd monitor to their desktop computer and they don't know how to add/configure it. In what order would you "work" the tickets and how would you fix each problem. Use the six steps of troubleshooting to resolve these issues. (Use CompTIA if necessary to find the six steps).

Reference no: EM133943888

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