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Assignment:
You have just commenced in the role of Team Leader Student Administration Services. Your team is located across multiple campuses and includes both experienced and new Customer Service Representatives. Your team is going through a period of significant change including new systems and processes, and morale amongst team members is mixed.
1. How would you build trust and rapport with your team while understanding their strengths and concerns?
2. How would you identify development needs, encourage contribution, and foster inclusive practices?
3. How would you help your team stay focused on customer needs and service excellence?
Focus Capabilities attributed to the role
People Management
Manage and Develop People Relationships
Commit to Customer Service Personal Attributes
Act with Integrity
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
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