Ritz-carlton case study

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In what may be a first for the hospitability industry, Brian Collins, hotel owner, has asked James McBride, Ritz-Carlton general manager, to lengthen the amount of time spent training hotel employees before hotel opening. For this assignment, you are taking the role of James McBride. I am asking you to generate a two-page memo where you present your decision to Brian Collins.

Your report should include the following sections:

1) Brief introduction where you describe the decision you have to make, the context of the decision and the possible dilemma faced by the Ritz-Carlton in making that decision.

2) Analysis of the situation.

a) Non-monetary factors: determine the key non-monetary factors/considerations that are going to drive your decisions.

b) Monetary factors: from a monetary standpoint, it is important that you figure out how much more they would make by opening directly at 80% occupancy rather than ramping up from 50% to 80% over a four-month period on time (Hint: use Exhibit 3)

c) Based on the monetary and non-monetary factors, identify two or three alternative options.

Reference no: EM132206454

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