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As you well know, access to information is a Google search away, or written in a blog, or text/tweeted to thousands if not millions of people within minutes. One of the challenges we face in our industry is what to do with reviews or comments on our products and services we offer to our guests. Your assignment is to review one of these sites, find the most outrageous or negative comments written (hotel reviews), and then answer the following question. Please refer to these sites to help you to begin your search. Once you have found a review you want to use copy and paste the review and the link to the review in your paper.
When you are thinking of your situation, think of this as if you were the General Manager of the property and you want to minimize the situation, so....
1. What research would you do before you respond or contact the guest?2. What solutions/accommodations would you offer to satisfy the guest?3. How would you respond to the guest? Email, mail, or calling them?4. What would you do after you resolve or answer the guests' complaint?
I would expect your responses to be no less than one or two paragraphs for each question and no more than two pages in total. I am not looking for a novel or brief responses. Please be concise, and explain WHAT you would do and WHY for each response.
The focus of this course has been on how businesses, stakeholders, ethics, and public policy all relate to one another. Imagine that you are a senior government official with the power to unilaterally implement
Classify are the services the company provides to its customers in big box illustrate what type of electronic commerce is this?
re-naming and rebranding departmental functionsthe following departments are are being combined business services
intercultural negotiation and communicationcould you assist be with the following questions below1.how one can be
How does a company grow to become an international entity? Identify one international company, trace its roots and explain a success and a challenge it had growing to an international status. Also, create a new product idea of your own and describe h..
Given Air Asia Current Situation with Bigger Competetors Following Its Business Model, What Other Recommendations Would You Make to Ceo Tony Fernandes for the Future of His Company?
Why would you want to use Design of Experiments rather than Multiple Regression? In other words, what situations are more suited for DOE and which ones more suited to Multiple Regression?
Case Study on Bad News Memo or E-Mail
leading and working with different generations.this brief solution discusses leading and work with different
Calculate a schedule using least-total-cost lot sizing. Illustrate what are the savings with this new schedule.
Use one of the pages to map the risks and provide a table with corresponding numbers to identify the risks in the mapping tool Be sure to explain your risk choices as well as how the businesses could deal with the risk exposureThe matrix and table ca..
Allstate distributors indicated which the demand for the premium gasoline for the next production period would be at most 20,000 gallons.
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