Reference no: EM131373932
THE MANAGER'S MEMO
FROM: W. Johnson, Office Manager
TO: D. Washington, Internet Billing Supervisor
RE: Performance of Internet Billing Representatives
I have given serious thought to our conversation about the increase in performance errors, absenteeism, and low morale among our Internet billing representatives. The problem may well lie, at least in part, in the design of their jobs. In reviewing the procedures you sent me, I see that their tasks are quite specialized, routine, and mostly automated-processing bills for Internet orders.
In addition, due to the design of their jobs, most of the Internet billers rarely if ever have any direct contact with other departments, such as sales, customer service, or technical support. Redesigning their jobs could do worlds for their morale and motivation, and it could mean see fewer errors and a reduction in the number of sick days taken. My suggestion is that you consider ways to expand and enrich the work of the Internet billing staff. If you will outline some general ideas, we can meet to discuss them and how they fit in with the overall needs of the firm.
CASE DISCUSSION QUESTIONS
Assume that you are D. Washington, supervisor of the Internet billing staff, and respond to the office manager's memorandum. Select from the job design programs discussed in this chapter those that you think will be most effective, and outline an overall redesign of your staff's jobs. Be as specific as you can.
|
Why feedback be an important part of job enrichment program
: When might a group approach to job design be more appropriate than an individual approach?- Why should feedback be an important part of any job enrichment program?
|
|
Name the four most predominant defrost systems
: A temperature-differential defrost system will not go into defrost. This is the most common complaint on this control. Describe the correct solution to this problem.
|
|
What are monotreme
: What are monotreme? Why are they called so? Are there any types in them?
|
|
Slow the downward trajectory of frailty
: Frailty is a concept that has been difficult to define, has many contributing causative factors, and is often considered a syndrome. Describe how frailty could be recognized in the early stages and interventions to slow the downward trajectory of ..
|
|
Respond to the office managers memorandum
: Assume that you are D. Washington, supervisor of the Internet billing staff, and respond to the office manager's memorandum.
|
|
How often should throwaway filters be checked
: When a heat pump system is in the heating mode and there is an increase in the temperature rise, what does this indicate?
|
|
Presence of multiple chronic co-morbid conditions
: There is a high correlation between the presence of multiple chronic co-morbid conditions, geriatric syndromes, iatrogenesis, and poor outcomes. Which comes first?
|
|
Term biosphere and relationship
: Discuss the term biosphere and its relationship to the ecosystems that comprise it. Address the following in your response:
|
|
Standardized package of discharge information
: When he was discharged 2 weeks ago, he had been provided the standardized package of discharge information for heart failure patients. This information discussed medications, diet, exercise and when to seek medical help for changes in his symptoms..
|