Resolved through better testing and better time management

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Each process step experienced it’s own unique set of problems. For example on step 1 there was a high volume of people on the website so creating an account was tough. The website was taking forever to load causing long delays. Additionally, people trying to sign up were experiencing system glitches hen trying to verify income and residency through the IRS system which caused an issue regarding step 3. During step 7 consumers were being forced to wait because human navigators that were aiding in the registration were very busy. Consumers had the option of letting the navigators use the healthcare.gov on the consumers behalf. However, as previously mentioned, the website was very slow due to high volume. Some of these issues could have been avoided or better resolved through better testing and better time management. There were constant issues in the months and years leading to the signing up of the ACA. Better time management and oversight could have helped avoid these delays and made it easier for consumers to sign up in October 2013.

Reference no: EM132199276

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