Reference no: EM131193656 , Length: 3500 Words

Write a detailed report on Information Technology System Management in HSC in approximately 3500 words plus references. 

Executive summary:

The research concentrates on the application of Information Technology Management System in HSC. The initial phase starts with the introduction to HSC and need for applying ITSM. Then the role of service strategy and service design in formulating and applying the best procedure for work in HSC is defined. The various benefits and drawbacks are also identified. Later the application of the ISO standards along with its needs, benefits and problem in application are discussed. Finally the conclusion is drawn and the list of endorsements is given to help HSC in applying the ITSM in a better way so that the most effective procedure of work can be developed.

The report must include the following contents:

About HSC:

A) Eminence of ITSM in HSC

- Necessity to HSC for ITSM

B) Service Strategy

- Service strategy process applications in HSC

C) Service Design

- Endorsements to Mr. Diep

D) ISO/IEC 20000 Certification

E) Conclusions and Endorsements to the Head of IT

- Journal of activities and progress

F) Bibliography