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There are four copying center/file rooms serving a relatively large and active legal research firm. One attendant staffs each service room. The average arrival rate and service rate are the same for each room and are as follows: Arrival rate = 10.9 arrivals per hour Service rate = 14.6 services per hour The coefficients of variation of the inter-arrival times and the service times are both equal to 1. ? ?Although the relationships between the average number of arrivals and the average service capacity of each room seem to indicate that a line should rarely exist, most of the time a line of some length has been observed. Sometimes there is no line, and the attendant has nothing to do of any consequence. Management is concerned about this situation because of the lost effectiveness involved in having lawyers idle while researchers are waiting in line for files or other services, and because room attendants are sometimes not performing any work. ?Costs are given as follows: Cost of waiting time = $15.45/hour Cost of channel time = $6.30/hour ?How can management improve the utilization and reduce the queues? What are the cost implications of your suggestions? Consider the following possibilities: a. Add attendants to the present rooms. b. Combine the rooms physically without increasing the number of attendants. c. Combine the rooms physically and increase the number of attendants
Part of human behavior is surrounding your self with people and employees you like and have common interest. If you were in top management and had to select employees to work under your umbrella, would it be ethical to select a person who is quali..
At what Volume does the large job shop become less expensive than the small job shop?
a) What is the economic order quantity for each supplier? b) What quantity should be ordered, and which supplier should be used? c) what is the total cost for the most economic order size? d) what factor(s) should be considered besides total cost?
Determine what you believe to be the most influential external environment factor shaping organizational culture for managers and business leaders in the 21st century. Provide support for your rationale.
Elucidate what do you think are the differences in determining the impact of the cost factor versus the "people" factor using the process technology approach.
The local hospital’s emergency department has 5 trauma bays. On average, patients requiring atrauma bay arrive every 30 minutes (with a coefficient of variation of 1). If the hospital has an available trauma bay, it is immediately allocated to a need..
Which type of process would be LEAST likely to produce goods for inventory rather than for a specific customer request?
discuss the confidence intervals also their usefulness based on the number of data points. Discuss the effect of any seasonal factors utilizing the process performance data collected each week.
Bilbo Baggins wants to save money to meet three objectives. First, he would like to be able to retire 30 years from now with retirement income of $28,500 per month for 25 years, with the first payment received 30 years and 1 month from now. Second, h..
Estimate the likely market evolution of the BRICs (Brazil, Russia, India, and China) over the next decade. What economic indicators might companies monitor to best guide their investments and actions? Identify three implications of the emergence of t..
What are the primary implications of the material discussed in this chapter for strategy formulation? When is a company's competitive advantage most likely to endure over time?
Analyze the finance options available for purchasing your new home and determine the advantages and disadvantages of each option. Create a plan for negotiating the best finance option for both the seller and the buyer.
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