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1) Referencing the Service-Process Matrix select the example below that has low customization and low labor intensity.
a. Private tax accountant
b. Travel agency
c. Investment Advisor
d. HR Block Tax Services
2) You are a manager at a retail establishment and you know that customers do not like waiting. Waiting is bad for business and you have one server. What is the average time customer spends in your waiting line? They arrive at a rate of 50 per hour and the service rate or 85.
a. Customers wait on average 6 minutes (.62)
b. Customers wait roughly 2 minutes
c. Customers wait about 3 minutes (.028)
d. Customers wait roughly 7 minutes
At Joe's Billiard Hall they rent tables by the hour and also rent Balabushka billiard cues for purists that can't afford their own. The rental process for these cues is exhaustive and takes an hour and a half for each application. What is the average..
if a wireless signal collides with an object whose dimensions are much larger than the signal's wavelength, what is the signal most likely to do?
Each of us has had an interpersonal conflict in our life in which we have been the disputant, an agent or advocate, or a constituent. (Even a well functioning relationship that includes incompatible goals is technically an interpersonal conflict!) De..
S time-depended logistics the right strategy for each organization. Illustrate what are the benefits also barriers (short also long term) to this proposal for both Woodmere.
Why has casino gaming in the United States enjoyed such tremendous growth in recent years?
Based on your findings, write a two- to three-page paper in APA format.Type your question here.
The statement of cash flows for Baldwin Company shows what happens in the Cash account during the year. It can be seen as a summary of the sources and uses of cash (sources of cash are added, uses of cash are subtracted). Please answer which of the f..
The secret to being a successful manager is to use good communication skills that create a positive image. What are three leadership styles? Give examples of each. Select a leadership style you feel comfortable with as an employee and explain why.
What are the pros and cons of a retailer’s using category management as opposed to focusing on the performance of individual brands or models?
The financial performance of any business depends on a number of factors. Other than the strategy in e-activity, explain in detail how two other factors specific to this MCDonald's might make it difficult to evaluate the financial impact of this s..
Up to three standard deviations above or below the centerline is the amount of variation that statistical process control allows for. Which of the following is not true when explaining why productivity tends to be lower in the service sector than in ..
Wilson Sports is a family owned business that carries sports equipment and unique items not carried in the major chains. Recently Dick’s Sporting Goods moved to the same town as Wilson Sports. The opening of this new sports store has caused some conc..
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