Reference no: EM133756660

Manage innovation and continuous improvement, Advanced Diploma of Human Resource Management

Assessment 1-Short Questions

Question 1
Identify two methods of cost-benefit analysis. Briefly explain when each method should be used.

Question 2
Define knowledge management systems and provide at least two examples of knowledge management systems used in an organisation.

Definition of knowledge management systems

Two examples of knowledge management systems

Question 3
Outlined below are two creativity and innovation theories. Briefly explain each theory

Creativity and Innovation Theory Brief Explanation of the Theory

Incremental innovation      
Disruptive innovation      

Question 4
Not every new idea or product or method can be termed as an innovation. List the four key tenets of innovation.

Question 5
Complete the table below:
Identify at least four learning principles used in a workplace.
Discuss in at least 50 words or more, how each principle effectively facilitates learning.
Discuss in at least 50 words or more, how each identified principle can be applied in a workplace setting.
Conduct your own research to determine how each principle can be applied in the workplace.

Question 6
Outlined below are three different objectives of an organisation.
Identify the most appropriate quality management and continuous improvement theory to meet that objective and briefly explain why this theory is the most appropriate.

Organisational Objective
Minimise variance (variation) in time taken for forms processing
Reduce wastage on the production floor
Implement continuous improvement across the entire organisation

Question 7
Complete the table below:
Identify at least three concepts of effective risk management.
Discuss how each concept increases effectiveness of risk management processes in at least 50 words.
Discuss how each concept can be applied in a workplace setting in at least 50 words.

Question 8
Outlined below are core internal systems in an organisation. For each of these systems, identify and define at least two key aspects based on which improvements can be defined and measured for each of them.

Supply Chains            
           
Operational Systems            
           
Product Systems            
           
Service Systems            

Question 9
Outline and explain the five steps for conducting gap analysis.

Assessment 2-Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a Simulation Environment-Bounce Fitness. To be assessed for this unit of competency, you must demonstrate your skills and knowledge to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded.

The Practical Assessments in this workbook include:
Simulated Workplace Project Assessment
A series of tasks assessing the learner's practical knowledge and skills relevant to the unit of competency. This includes the learner completing Simulated Workplace documents or similar as evidence of competent performance.
Simulated Workplace Practical Observation
A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

The simulation Bounce Fitness environment will provide you access to all the resources required to complete this assessment. Please see Resources Required for Assessment and access to Bounce fitness simulated environment.

Project Overview
This simulated workplace project assessment requires you to manage and promote innovation and continuous improvement for an organisation or work area on at least one occasion.
This assessment is divided into eleven tasks:
Task 1 Prepare Innovation and Continuous Improvement Fact Sheet
Task 2: Identify Improvement Opportunities
Task 3: Coach Team in Innovation and Continuous Improvement
Task 4: Mentor Team in Innovation and Continuous Improvement
Task 5: Prepare Innovation and Continuous Improvement Opportunities Report
Task 6: Confirm Innovation and Continuous Improvement Opportunities with Team
Task 7: Implement Innovative Processes
Task 8: Analyse Failures and Manage Learnings
Task 9: Evaluate Innovation and Continuous Improvement Systems and Processes
Task 10: Respond to Innovation and Continuous Improvement Feedback
Task 11: Establish a Rewards Programme
This project requires you to complete the assessment tasks in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation.
Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

You are required to:
Complete the tasks within the time allowed, as scheduled in-class roll.
Identify opportunities for improvement.
Consult with stakeholders.
Promote the value of creativity, innovation and sustainability and recognising successes.
Support testing and trialling of new ideas.
Undertake risk management and cost-benefit analysis for options.
Plan for and implement improvements using organisation's processes for approvals, project management and change management.
Facilitate contributions to and communications about continuous improvement and innovation.
Capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning.

Resources Required for Assessment
Resources you need to access to complete the Simulated Environment assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessor's Checklist and/or Observation Form of each task.
Discuss each requirement with your assessor before commencing with each task.

Task 1: Prepare Innovation and Continuous Improvement Fact Sheet

Assessment Instructions
This task will require you to prepare an Innovation and Continuous Improvement Fact Sheet, incorporating strategies for performance evaluation and monitoring of two key systems and two processes, and identifying at least two team members who use the systems and processes.
Use the generic Innovation and Continuous Improvement Fact Sheet template provided on Appendix section at the end of this assessment workbook. You will use this information to complete Workplace Project Tasks 3, 4, 5 and 6.
To complete this task, you must:
Access and review organisational requirements relevant to key systems and processes in the organisation and their performance objectives.
These can include:
Organisational documents related to the systems and processes
Relevant personnel who are owners or managers of the systems and processes
Performance reports related to the systems and processes
Key systems in the organisation refer to the systems used by the organisation to operate and manage their core business functions, such as the Human Resource Information System or Customer Relationship Management system.
Key processes in the organisation refer to business processes or workflows that are implemented to meet the organisation's business goals and requirements, such as the procurement process or the employee recruitment process.
Identify two key systems and two key processes in the organisation
List the key objectives established by the organisation relevant to each of the identified systems and processes. Key objectives must include:
At least one performance objective, such as improving employee productivity or enhanced customer experience
At least one sustainability objective, such as minimising resource use or improving resource efficiency
Identify and establish the strategy to evaluate the systems and processes against the key objectives
Identify and establish the strategy and schedule to monitor the systems and processes, against the key objectives
Identify at least two team members who use these systems and processes, to be mentored and coached on innovation and continuous improvement
Communicate the following to the team members via email:
Ways of working
Innovation and continuous improvement objectives
Expectations
Desired outcomes
Access and review your organisation's style guide
Prepare an Innovation and Continuous Improvement Fact Sheet incorporating the above, in accordance with organisational style guides to suit the audience of internal stakeholders
Review Workplace Project Task 1 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. Use the provided generic Innovation and Continuous Improvement Fact Sheet template provided on Appendix section at the end of this assessment workbook.
Submit the completed Innovation and Continuous Improvement Fact Sheet to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Fact Sheet, such as the organisational style guide.
You must also submit evidence of email communication with the identified team members on:
Ways of working
Innovation and continuous improvement objectives
Expectations
Desired outcomes

Task 2: Identify Improvement Opportunities

Assessment Instructions
Your assessor will observe you as you conduct a meeting to consult with and seek advice from relevant internal stakeholders to identify at least two improvement opportunities for the organisational systems and processes from Simulated Workplace Project Task 1.
Relevant internal stakeholders are individuals or groups associated with the selected organisational systems and processes through their roles and responsibilities. Internal stakeholders may include but are not limited to:
Management
Team leaders
Technical experts
System or process users
Improvement opportunities may be identified for the systems and processes identified in Simulated Workplace Project Task 1 or other key systems or processes in the organisation.
Use the generic Minutes of Meeting template provided on Appendix section at the end of this assessment workbook.
You will be assessed on your practical skills to:
Set the context and expected outcome from the meeting based on the information in Innovation and Continuous Improvement Fact Sheet from Simulated Workplace Project Task 1.
Consult and seek advice from stakeholders through the course of this meeting
Facilitate effective group interaction between the stakeholders during the meeting to identify and prioritise ideas and areas of improvement, relevant to the systems and processes
Identify and decide on at least two improvement opportunities
Before starting this task, review the following:
Simulated Workplace Project Task 2 - Assessor's Checklist
Simulated Workplace Project Task 2 - Observation Form
These forms outline the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
All practical skills you need to demonstrate to satisfactorily complete the observation task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. Use the Minutes of Meeting template provided on Appendix section at the end of this assessment workbook.
Submit the completed Minutes of Meeting to your assessor.

Task 3: Coach Team in Innovation

Assessment Instructions
This task will require you to provide coaching about innovation to the team members identified in the Innovation and Continuous Improvement Fact Sheet from Simulated Workplace Project Task 1.
To complete this task, you must:
Access and review the following documents:
Organisational policies and procedures on coaching team members
Printed or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and coaching team members
Conduct meeting with team members identified in Innovation and Continuous Improvement Fact Sheet, from Simulated Workplace Project Task 1
Coach at least two team members on how they can be innovative
Promote the value of creativity, innovation, sustainability, and recognising successes
Review Simulated Workplace Project Task 3 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Submit evidence of coaching at least two team members to your assessor. Evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the team members
Certificate of completion where coaching is performed through training workshops
Include any supplementary documents/sources used to complete this task, such as:
Organisational policies and procedures relevant to coaching
Printed or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and coaching team members

Task 4: Mentor Team in Continuous Improvement
Assessment Instructions
This task will require you to conduct two mentoring sessions about continuous improvement with team members identified in Innovation and Continuous Improvement Fact Sheet from Simulated Workplace Project Task 1.
To complete this task, you must:
Access and review the following documents:
Organisational policies and procedures on mentoring team members
Printed or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and coaching team members
Conduct two mentoring sessions with team members identified in Innovation and Continuous Improvement Fact Sheet, from Simulated Workplace Project Task 1
Mentor team on ways of working that contribute to continuous improvement
Promote the value of creativity, innovation, sustainability, and recognising successes
Review Simulated Workplace Project Task 4 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Submit evidence of mentoring at least two team members to your assessor. Evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the team members
Include any supplementary documents/sources used to complete this task, such as:
Organisational policies and procedures relevant to mentoring
Printed or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and mentoring team members

Task 5: Prepare Innovation and Continuous Improvement Opportunities Report
Assessment Instructions
This task will require you to analyse performance reports and changing trends and opportunities, perform gap analysis, risk management and cost-benefit analysis, and prepare an Innovation and Continuous Improvement Opportunities Report or similar evidence of your analysis.
Use the generic Innovation and Continuous Improvement Opportunities Report template provided on Appendix section at the end of this assessment workbook.
To complete this task, you must:
Access and review in your organisation:
Two performance reports for systems and processes related to supply chain, operational systems and service systems
The systems and processes must be the same as identified in the Innovation and Continuous Improvement Fact Sheet from Simulated Workplace Project Task 1
If performance reports and organisational plans are not available for the systems and processes from the Innovation and Continuous Improvement Fact Sheet, you may use any two available performance reports and organisational plans instead.
The systems or processes identified in the Innovation and Continuous Improvement Opportunities Report may, therefore vary from those in the Innovation and Continuous Improvement Fact Sheet.
Relevant processes for the following:
Gaining approvals
Project management
Relevant processes provide guidance on how project manager is to set the roadmap for milestones that would define the success of the project, such as setting objectives, timelines, goals, and deliverables.
Change management
Relevant processes provide guidance on how change manager is identify and plan out necessary changes to improve performance, productivity or efficiency of the organisation.
Organisational plans corresponding to these performance reports
The performance reports and organisational plans must refer to the same system or process.
Reports on changing trends and opportunities
Risk management policies and procedures including the Risk Rating Matrix
Use your workplace/organisation's Risk Rating Matrix to complete this task, or use the generic Risk Rating Matrix template provided on Appendix section at the end of this assessment workbook.
Part A. Analyse performance reports and changing trends and opportunities
To complete this task, you must conduct the following based on relevant organisational processes:
Analyse the two performance reports for variance against the corresponding organisational plans.
Identify whether the system or process is relevant to supply chain, operational system and service system.
Identify and analyse changing trends and opportunities related to the systems and processes from the previous step.
This will require you to:
Gather trend and opportunity data from internal and external sources
Internal data sources are within the workplace and may include organisational plans and similar documents or internal stakeholders.
External data sources may include but are not limited to social media, competitor performance reports or opinions of industry influencers.
Map the trends that are relevant to your organisation and the systems and processes
Analyse the various scenarios and impact of changing trends and map the scenarios to customer or user needs
Complete the following sections of Innovation and Continuous Improvement Opportunities Report incorporating the above
Performance Variance Analysis
Trends and Opportunities Analysis
Part B. Collect data and analyse areas for improvement, and perform gap analysis, risk management and cost-benefit analysis
To complete this task, you must conduct the following relevant project manage:
Collect data and analyse areas for improvement in supply chains, operational systems and service systems
Refer to the systems and processes identified in Part A of this task.
Conduct a gap analysis of the above and identify improvement needs and opportunities according to relevant organisational processes.
This will require you to:
Baseline current state performance against the organisation performance objectives
Analyse the gaps and their underlying causes
Identify at least one improvement need and opportunity for each system or process analysed
Undertake risk management and cost-benefit analysis for identified improvement opportunities based on relevant organisational processes.
This will require you to:
Identify and prioritise the risks
Develop contingency plans mapped to the risks
Define a solution for at least two improvement opportunities
Define all costs and benefits associated with the solution
Implement cost-benefit analysis
Complete the following sections of Innovation and Continuous Improvement Opportunities Report incorporating the above
Areas for Improvement
Gap Analysis
Risk Assessment
Cost-Benefit Analysis
Part C. Seek approval from relevant personnel
Obtain approval for improvements outlined in Innovations and Continuous Improvement Opportunities Report from relevant personnel based on organisational processes for approvals.
Review Simulated Workplace Project Task 5 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. Use the Innovation and Continuous Improvement Opportunities Report template provided on Appendix section at the end of this assessment workbook.
Submit the completed Innovation and Continuous Improvement Opportunities Report to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Opportunities Report, such as:
Copies of two performance reports in the organisation for systems and processes related to supply chain, operational systems and service systems
Copies of two organisational plans, corresponding to the performance reports in the previous point
Organisational Reports on changing trends and opportunities
Printed or online sources relevant to changing trends
Sources of data about each system or process to identify area for improvement
Organisational risk management policies and procedures
Organisation's processes for approvals and project management
Risk Rating Matrix, when using a Risk Rating Matrix different from the one provided at the Bounce Fitness site.
You must also submit evidence of approval from relevant personnel.
Evidence must include any one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the relevant personnel

Task 6: Confirm Innovation and Continuous Improvement Opportunities with Team
Assessment Instructions
Your assessor will observe you as you conduct a team meeting to agree on and communicate improvement needs and opportunities identified in the Innovation and Continuous Improvement Opportunities Report from Simulated Workplace Project Task 5 and identify learning opportunities for team members.
Team members must be the same as identified in Innovation and Continuous Improvement Fact Sheet from Simulated Workplace Project Task 1.
You will be assessed on your practical skills to:
Communicate with and agree on identified improvement needs and opportunities in Innovation and Continuous Improvement Opportunities Report from Simulated Workplace Project Task 5 with team members
Identify learning opportunities for team members
Facilitate contributions to and communications about continuous improvement and innovation
Review Simulated Workplace Project Task 6 - Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Task 7: Implement Innovative Processes
Assessment Instructions
This task will require you to prepare an Innovation and Continuous Improvement Implementation Report on implementing innovative processes from Innovation and Continuous Improvement opportunities and transition plans in accordance with organisation's processes for approvals, project management and change management.
Use generic Innovation and Continuous Improvement Implementation Report template provided on Appendix section at the end of this assessment workbook.
To complete this task, you must:
Access and review in your organisation:
Implementation plan for innovation and continuous improvement
Transition plan
Processes for communication
Processes for the following:
Project management
Relevant processes provide guidance on project execution, which outlines how project manager is to establish and maintain efficient workflows throughout implementation of plans.
Change management
Relevant processes provide guidance on how change is to be implemented and integrated into the workplace and workplace culture.
Identify a plan to be implemented within the organisation for Innovation and Continuous Improvement and the corresponding system or process.
Implement improvements from Innovation and Continuous Improvement opportunities from Simulated Workplace Project Task 5 based on requirements of project management and change management processes.
During implementation, learner must:
Support testing and trialling of activities outlined in the plan before full implementation of innovative process.
Implementation of innovative process following testing and trialling.
Implement the transition plan for at least two people affected by the change, addressing the change impact and consequences and following organisation's processes for change management.
Prepare an Innovation and Continuous Improvement Implementation Report incorporating the above
Review Simulated Workplace Project Task 7 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. Use the Innovation and Continuous Improvement Implementation Report template provided on Appendix section at the end of this assessment workbook.
Submit the completed Innovation and Continuous Improvement Implementation Report to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Implementation Report, such as:
Organisation implementation plan for Innovation and Continuous Improvement
Organisational transition plan
Organisation's processes for communication
Organisation's processes for approvals, project management and change management
You must also submit evidence of supporting the testing and trialling of activities before full implementation of innovative process.
For supporting testing and trialling, evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the relevant personnel
For implementation of innovative processes, evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the relevant personnel
This must include any of the following:
Sign-off by relevant stakeholders of the system or process for Innovation and Continuous Improvement implementation
Updated performance report for the system or process
Acceptance and approval by relevant personnel of the system or process for the learner's implementation
Acceptance and approval by the learner's organisation's management for the learner's implementation
For implementation of Transition Plan, evidence can include:
Email correspondence
Meeting minutes
Video recording of the meetings, workshops or training sessions identified as part of the transition plan
Sign-off on completion of knowledge transfer by both the individuals who have been impacted
This must address the impact and consequences of change due to the implementation of improvements from Innovation and Continuous Improvement opportunities.

Task 8: Analyse Failures and Manage Learnings
Assessment Instructions
This task will require you to identify and manage emerging challenges and opportunities by implementing contingency plans, prepare a post-implementation analysis of failures and learnings, and update the organisational knowledge management system accordingly.
Use the generic Innovation and Continuous Improvement Post-implementation Analysis template provided on Appendix section at the end of this assessment workbook.
To complete this task, you must:
Identify opportunities to implement two contingency plans
Access and review the following from the organisation:
Two action plans that have failed
Two contingency plans corresponding to each of the failed action plans
Relevant personnel from the organisation who can provide information on the failure of the two actions plans
Relevant personnel are individuals or groups who have knowledge or experience with the information or instructions the learner will need to obtain.
Knowledge management system (KMS) and process
Investigate and analyse the causes of failure of action plans
Implement the identified contingency plans for the two action plans that have failed
Prepare an Innovation and Continuous Improvement Post-Implementation Analysis containing:
Investigation and analysis of causes of failure
Contingency plans implemented
Learnings from innovation and continuous improvement activities including insights, experiences and ideas
Update your organisation's knowledge management system (KMS) and future planning activities with the following:
Learnings from innovation and continuous improvement activities
Insights
Experiences
Ideas for improvements

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. Use the Innovation and Continuous Improvement Post-Implementation Analysis template provided on Appendix section at the end of this assessment workbook.
Submit the completed Innovation and Continuous Improvement Post-Implementation Analysis to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Post-Implementation Analysis, such as:
Two action plans in the organisation that have failed
Two contingency plans corresponding to each of the failed action plans
Organisational knowledge management system (KMS) and process
You must also submit evidence of:
Implementation of contingency plans. Evidence must be at least one of the following:
Copies of documents created or received during the implementation of each action item
Specific documentation related to each action item (e.g., if action item is to set a schedule of tasks per day, learner can submit a copy of their daily scheduled tasks)
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the relevant personnel
Confirmation of updating KMS and future planning. Evidence must be at least one of the following:
Department circular/announcement mailer
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the KMS personnel

Task 9: Evaluate Innovation and Continuous Improvement Systems and Processes

Assessment Instructions
This task will require you to prepare an Innovation and Continuous Improvement Evaluation Report for two continuous improvement processes and two systems, identity the costs and benefits of innovations and improvements, and seek feedback from relevant stakeholders on the Innovation and Continuous Improvement Evaluation Report.
Use the Innovation and Continuous Improvement Evaluation Report template provided on Appendix section at the end of this assessment workbook.
To complete this task, you must:
Access and review the following from your organisation:
Organisational documents or communication on key objectives for an innovation initiative and continuous improvement systems and processes
Policies and procedures related to evaluation of innovation initiatives and continuous improvement systems and processes. This must include a schedule on when evaluation must be conducted.
Evaluate achievement of objectives on a regular basis for at least two occasions according to the organisation schedule of evaluation, for:
One innovation initiative
Two continuous improvement processes in the organisation
Two continuous improvement systems in the organisation
Identify costs and benefits of innovations and improvements in Innovation and Continuous Improvement Opportunities Report from Simulated Workplace Project Task 5
Complete the Innovation and Continuous Improvement Evaluation Report incorporating the information above
Communicate the following with relevant stakeholders using email communication:
Relevant stakeholders for this purpose would include:
Managers of innovation initiatives in the organisation
Senior management and the end users of the continuous improvement systems and processes in the organisation.
Completed Innovation and Continuous Improvement Evaluation Report
Seek feedback on the report
Review Simulated Workplace Project Task 9 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. Use the Innovation and Continuous Improvement Evaluation Report template provided on Appendix section at the end of this assessment workbook.
Submit the completed Innovation and Continuous Improvement Evaluation Report to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Evaluation Report or to communicate and seek feedback from stakeholders, such as:
Organisation documents or communication on key objectives for innovation initiatives and the continuous improvement systems and processes
Organisational policies and procedures related to evaluation of innovation initiatives and continuous improvement systems and processes (schedule of evaluation)
Printed or online sources to identify costs and benefits of innovation and continuous improvement
You must also submit evidence of communication to and seeking feedback from at least two relevant stakeholders of the organisation on the Innovation and Continuous Improvement Evaluation Report. Evidence must be email communication.

Task 10: Respond to Innovation and Continuous Improvement Feedback
Assessment Instructions
This task will require you to respond to and address feedback from stakeholders you communicated within Simulated Workplace Project Task 9, on the Innovation and Continuous Improvement Evaluation Report.
To complete this task, you must:
Review the feedback from at least two stakeholders you communicated to in Simulated Workplace Project Task 9, on Innovation and Continuous Improvement Evaluation Report
Respond to the stakeholders and address their feedback
Review Simulated Workplace Project Task 10 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Submit evidence of your response to each of the stakeholders. Evidence must be any of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the stakeholders

Task 11: Establish a Rewards Programme
Assessment Instructions
This task will require you to establish a rewards programme for Innovation and Continuous Improvement and Learning.
To complete this task, you must:
Access and review rewards programmes and plans in the organisation
Identify a new rewards programme in the organisation for Innovation and Continuous Improvement and Learning
Review the expected behaviour to be rewarded
Review the key performance metrics
Establish the rewards programme for Innovation and Continuous Improvement and learning
This will require you to:
Identify the scope of implementation, for example, whether the programme will be rolled out organisation-wide or at department-level or for a specific team.
Identify the criteria and the corresponding rewards
Plan the method and costs for:
Sourcing the identified rewards
Delivering the rewards to the employees
Get approvals from relevant personnel for the programme, specifically for expenses
Relevant personnel would include supervisors or management who have the authority and can sponsor or approve budgets for rewards programmes in the organisation.
Communicate the rewards programme to the relevant audience, depending on the scope of implementation
Review Simulated Workplace Project Task 11 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Submit evidence of rewards programme established to your assessor. Evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with relevant personnel
Organisation or department circular
Announcement mailer
Include any supplementary documents/sources used to establish the rewards programme, such as:
Rewards programmes or plans in the organisation
Organisational policies and procedures for internal communication
Organisational policies and procedures for approvals
Evidence you will submit must be relevant to the rewards programme implemented.