Reference no: EM133158133

BSBPEF502 Develop and use emotional intelligence

Recognise and Address Emotional Intelligence of Others

Task 2.1 Assessing Emotional Expression of Co-Workers

1. Seek an opportunity in the workplace to observe and analyse the emotional responses of the co-workers you met with in Task 1.4.
2. Locate the Team Emotional Intelligence Profile template within this assessment. Use this template to record your observations on your co- workers.
3. Observe each co-worker and their emotional responses to situations in the workplace. Document each co-worker's interactions.
Each co-worker must address all issues present in their interactions.
Complete at least one profile for each co-worker observed.
4. Record your observations in the Team Emotional Intelligence Profile template.
5. The template must contain the following information:
• The emotion each co-worker expressed upon observation
• Analyse each emotion through the following steps:
o Identify at least one emotional cue that indicates the emotion
your co-worker expressed.
Emotional cues are verbal or non-verbal hints that indicate someone's emotional state. These cues include but are not limited to:
• Facial expressions
• Body movements
• Tone of voice
Though your identified emotional expressions must differ, the emotions and cues you identify for each emotional expression can be similar.
o Identify at least three emotional expressions
Emotional expressions refer to how one outwardly communicates their emotional state. These expressions can be either verbal or non-verbal, e.g.
• Crying
• Pacing around a room
• Venting to a co-worker
6. Have each of your co-workers sign the profile you made for them to ensure that all assessments are accurate and appropriate. All signatures must be handwritten.
7. Secure proof of each interaction with each co-worker. This will be submitted as supplementary evidence at the end of this task.
This can include but is not limited to the following:
• Meeting minutes
• Video recording
• Email threads
8. Submit the following to your assessor:
• Supplementary evidence of your interaction with each co-worker
• At least two copies of the Team Emotional Intelligence Profile

Task 2.2 Developing a Plan to Identify and Respond to a Range of Emotional Expressions
ASSESSMENT INSTRUCTIONS
1. Locate the Emotional Expression Plan template within this assessment. Use this template to create a plan for identifying and responding to emotional expressions.
2. Based on the observed emotional expressions of your co-workers from their Team Emotional Intelligence Profiles in Task 2.1, create a plan to identify and respond to a range of emotional expressions.
The plan must contain the following:
• At least three emotional expressions observed from your co-workers in Task 2.1
• At least one method of identifying the specified emotional expression
• At least one method of responding to the specified emotional expression
Record all information in the Emotional Expression Plan found within this assessment.
3. Completed Emotional Expression Plan in this task.

Task 2.3 Applying Techniques in Dealing with Others
ASSESSMENT INSTRUCTIONS
1. Locate and complete Reflective journal template provided within this assessment and identify the following.
• At least one instance where the student applied a technique that indicates flexibility in dealing with others in the workplace
• At least one instance where the student applied a technique that indicates adaptability in dealing with others in the workplace
• At least one instance where the student applied techniques that show consideration for the emotions of others when making decisions
2. Submit the following to your assessor:
• Completed Reflective Journal

Task 2.4 Identifying Improvement Areas for Emotional Intelligence
ASSESSMENT INSTRUCTIONS
1. To complete this task, you must consult with at least two relevant stakeholders to identify improvement areas for your own emotional intelligence. The relevant stakeholders you must consult with can include the following:
• Co-workers you interacted with in Task 2.3
• Your Trainer & Assessor
2. Arrange a consultation/Meeting with at least two stakeholders. During the consultation/Meeting, identify at least two improvement areas related to emotional intelligence.
3. Secure Minutes of Meeting of the consultation that includes at least two areas of improvement for your own emotional intelligence.
4. Submit the minutes of meeting as evidence of the consultation to your assessor.