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This week’s reading contained a section on interviewing the users. Why is this process important? Think about who uses the tool, what they use it for, and what is important for them to get the job done. Have you ever been involved in any of these types of interviews? If so, share your experience. Respond to at least two of your classmates’ postings.
What assumptions about the relationship between the company standards and those of the customer are made by internally-oriented definitions of quality? What are the differences and similarities among the philosophies of Deming, Juran, Crosby, and T..
Illustrate what would you do as the NEW CEO to restore the organization to a consistently profitable position. Consider specifically the possible role "contingency variables" also the "learning organization concept" might play in your actions.
The United States exports in services are increasing rapidly and have a positive balance relative to the imports of services. Use the Dabur India Ltd. and Parmalat USA Turnaround cases to identify examples of American firms that offer specialized bus..
Discuss each of the following characteristics as they relate to quality leadership: Balanced commitment Positive role model Communication skills Positive influence Persuasiveness
Should hospitals be expanding into other services in order to strengthen their financial standing? Or, is this a method of "self referral," reaching out for income-producing areas that are outside the realm of the hospital's mission statement?
Students are asked to combine what they have learned during the first half of the semester (specifically concerning the transition to a service economy, the changing nature of work, the precarious nature of low wage service sector jobs, unions, wo..
Create a scenario in which effective communication was utilized and achieved. Also, create a scenario in which effective communication was not utilized or achieved, and explain what went wrong.
What responsibilities does an employer have to ensure a safe and healthy work environment for employees? What is an example of a program or strategy HR professionals can implement to minimize risk to employees in light of workplace violence?
UCB pays an annualized 7% interest annually and BoA pays an annualized 6% interest compounded quarterly; based on the effective interest rates, in which bank would you prefer to deposit your savings
How would you incorporate environmental responsibility in the product development process? How would you incorporate green marketing in it? Support your choice to go green, and indicate the role cost would play.
If you were to start your own company when and where is your business to start, what is the history of your company, what are your company’s objectives. What changers have been made in your structure and ownership? In what stage of development is the..
managing knowledge flow is important for a firm that wants to get the most from its partnership with another company.
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