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Rate operators at a call center, who respond to queries from customers who call in about the company's product, on each of the five dimensions of customer contact in Table 3.3. Use a seven point scale, where 1 = very low and 7 = very high.
For example, the operators newer are physically present with the customer, and so they would get a score of 1 for physical presence. Explain your ratings, and then calculate a combined score for the overall customer contact. Did you use equal weights in calculating the combined score? Why or why not? Where is your process positioned on the customer contact matrix? Is it properly aligned? Why or whynot?
Supply Chain Management at Dream Beauty Company
Explain how constraints in manufacturing are interrelated with a company's decisions regarding volume and variety - How does a firm's marketing strategy impact its decisions regarding the appropriate manufacturing strategy?
How can you avoid the other partys unethical behaviour during negotiations and how would you engage in negotiations if the other party uses unethical negotiation tactics
Critically analyse the theory, concepts and models of global supply chain management to interpret and understand complex and ambiguous risks in global logistics and supply chain environments.
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Assignment- Supply Chain Management Plan, Develop a clear plan for improving supply chain operations. Outline this plan and use it as a guide when creating your presentation
Set up and list the linear program that can maximize the revenue for this case.
Arts N Crafts Industries manufacturers high end light fixtures which it sells internationally.
The company wants to plan its production schedule over the year in such a way that it meets the quarterly demands and minimizes the total inventory cost. Formulate and solve this production planning problem. Assume the solution need not be integer. W..
Define supply chain and list the activities that are involved and what are some service industries that utilize B2B; list at least three and then describe how they utilize this application.
Provide a definition, in your own terms, of frequently used logistics techniques and give an example of a real company or industry that uses this logistics technique.
Write a paper on the WalMart Supply Chain. You can email it to me when you are done. WalMart has one of the best supply chains in the world and it is one of the main reasons they are so successful.
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