Quality means providing value to the customer

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Quality means providing value to the customer; that is, offering conditions of product use or service that meet or exceed customer's expectations, yet are still affordable. Quality also takes into account the reduction of waste that a product may cause to the environment or human society, yet still allowing the manufacturing company to maintain customer satisfaction. If you are selling a product to consumers, you have a duty to ensure that your product does not create an unreasonable product hazard when it is used in reasonably foreseeable ways. Certain facts and confessions at trial tended to prove that McDonalds believed it was not acting reasonably. First of all, they added a warning on the label of all coffee cups saying that the coffee they were serving was in fact dangerous. Second, their own quality assurance manager testified that while they served their coffee at over 180 °F, they knew anything over 140 °F was dangerous. Third, while they initially claimed that they thought customers would take their coffee home and drink it, they eventually confessed that they knew many customers drank their coffee right after they got it. The trial also revealed that McDonald's knew that heating their coffee to.

Reference no: EM134038579

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