Quality management literature considers tangible outcome

Assignment Help Operation Management

Reference no: EM132202180

Comment on the statement from Nogeste and Walker (2005) regarding project management (outputs and outcomes)

“The quality management literature considers a tangible outcome to be one that has been operationalised and can be measured, monitored and controlled; and intangible outcomes, such as "satisfaction" as being operationalised on high to low perception scales. The key attribute of an intangible outcome as described in the context of this paper is that rather than being assumed and undeclared, it is operationalised (often through a facilitation process) with an agreed measure of success or failure. Typically, these intangibles include, but are not limited to, relationships, knowledge, processes and systems, leadership and communication, culture and values, reputation and trust, skills and competencies (Future and Innovation Unit, 2001). Often, intangible outcomes such as these are leading rather than lagging indicators, for example trust and commitment generated by the team dynamics. Other intangible outcomes provide the seeds for future success on other projects, for example knowledge about the project history can directly contribute to the capability or capacity building of stakeholders involved in future projects.”

Reference no: EM132202180

Questions Cloud

Crime law enforcement limited by constitutional restraints : How is organized crime law enforcement limited by constitutional restraints? Do you think law enforcement should be restricted? Why or why not?

About topic of strategic implementation : Please select an article from the INTERNET about topic of Strategic Implementation and provide a summary.

A firm is selling fast moving SKU in four different stores : A firm is selling a fast moving SKU in four different stores. Which of the following statements is true?

Acts that are preliminary-anticipatory to more serious crime : Acts that are preliminary/anticipatory to a more serious crime that the offender had planned are called:

Quality management literature considers tangible outcome : The quality management literature considers a tangible outcome to be one that has been operationalised and can be measured, monitored and controlled;

You pick 2 puzzle pieces on your first draw : You pick 2 puzzle pieces (sequentially) on your first draw. Assuming the first piece you picked is not replaced, what is the probability that you would

Throw the ring as you are blindfolded : What are the chances of getting the ring around a bottle of coke if you throw the ring as you are blindfolded?

Standard deviation of a hypothesis test : What is the Difference between the standard deviation of a hypothesis test that uses critical value and a hypothesis test that uses p values?

What does each property tell us about the curve : What two properties distinguish one normal probability curve from another? What does each property tell us about the curve?

User Account

All Pages