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Workshop Four - 4.2 Dropbox: Quality Improvement Methodology
A) How would you select and implement one or more of the planning tools (benchmarking, dashboards, and scorecards) in your own healthcare organization?
B) In the context of your own healthcare organization which of the core planning areas are most in need of strategic direction?
C) What specific distinct difficulties do you see in planning at the local, regional, and national levels?
D) In your experience with healthcare, what are the important dimensions of performance? How would you know if an organization is performing well?
E) Many hospitals work to ensure profitability by giving attention to a mix of products and services. What does this mean practically? How is it carried out without losing focus on strategy?
How would you handle a situation in which a supervisor of another department approaches you with a strong complaint about one of your employees? If planning is so important why do so many people bypass this and start the task? Explain your answer.
Discuss the reasons for such high failure rates, suggest ways to avoid such failures and if the system is not operating up to expectations, should it be replaced?
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