Quality chasm in your health care management organization

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Reference no: EM132161675

1. View the Interaction “Expert Systems”. Identify the characteristics and limitations of expert systems during your class discussion. Include the concepts of fuzzy logic and IF-THEN statements in your discussion.

2. Discuss the aspects of Total Quality Management (TQM) and how they apply in service- and product-based businesses.

3. Describe the steps you have or would take to close the Quality Chasm in your health care management organization.

Reference no: EM132161675

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