Protect the sensitive devices from drops and spills

Assignment Help Operation Management

Reference no: EM131732077

Indirect Strategy Message (B-Plan)

Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other common accidents. Your guarantee states that you will reimburse customers for the cost of a new phone if the case fails to protect it from any of the following: (1) a drop of no more than 6 feet onto any surface, (2) spills of any beverage or common household chemical, (3) being crushed by any object of up to 100 pounds, or (4) being chewed on by dogs, cats, or other common household pets.

Jack Simmons, a rancher from Wyoming, emailed your customer support staff, requesting a reimbursement after he dropped his iPhone in his hog barn and a 900-pound boar crushed it in a single bite.

Your task: Write an email response to the customer, denying his request for a new phone

plesase make sure its an Indirect Strategy Message (B-Plan)

Reference no: EM131732077

Questions Cloud

Digital marketing techniques for an organization : To assess your understanding regarding the use of tools as well as digital marketing techniques for an organization of your choice.

Stakeholders in vogue decision to run the flattering profile : Who were the stakeholders in Vogue’s decision to run the flattering profile?

Explain the stakeholders in the farmers market movement : Explain the stakeholders in the farmers’ market movement and discuss the risks associated with this sustainability movement.

What is the upper control limit : You are making a 3-sigma control chart at your new job for sample sizes of 16. What is the upper control limit

Protect the sensitive devices from drops and spills : Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other common accidents.

Crossover point between existing process-proposed process : The local food mart makes pizzas in their premed food section. What is the crossover point between the existing process and the proposed process.

Characteristics should good performance incentives have : Who should be eligible for incentive awards? What other characteristics should good performance incentives have?

Getting the data is the hardest part of analytics : Why does everyone state that getting the data is the hardest part of analytics? What part of Authoring reports would you consider to be the hardest and why?

Money is the key motivator : Money is the key motivator. All of the following are public not for profit organizations except:

User Account

All Pages