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A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will 1) increase 2) decrease or 3) remain unchanged
b. Average flow time experienced by customers will 1) increase 2) decrease 3) remain unchanged
c. Average utilization of customer service representatives will 1) increase 2) decrease 3) be unchanged
Discuss the concept of push versus pull and how they relate to just-in-time and what is the difference between a just in time system and a Kanban system?
Jan sold her house on December 31 and took a $5,000 mortgage as part of the payment. The 10-year mortgage has a 11% nominal interest rate, but it calls for semiannual payments beginning next June 30. What is the dollar amount of each payment Jan rece..
Texas Instruments, one of the first producers of handheld calculators, put a great deal of effort into expanding production of calculators to drive down the cost and thus, expand the market. This is most indicative of the _____ concept.
Describe the potential strategies that are revealed by aligning Henkel's internal strengths and weaknesses with existing opportunities and threats in the external environment.
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Discuss and describe the three economic systems. In your opinion, which economic system is the most common and why? How would you use this knowledge as a global leader
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Suppose you're an accountant whose job it is to calculate and recognize end-of-period adjusting entries. Your boss comes to you and suggests you "postpone" certain expense adjustments until the following period so the company's income statement will..
Students will choose leader/s for the purpose of completing the applied project, which will be completed in two separate components (Mid Term and Final)-see syllabus, each of which will be evaluated separately.
Consider the following business scenarios. Imagine yourself as small business owner who uses e-commerce. What happens if the dollar increases in value (relative to other currencies)? What happens if the dollar decreases in value (relative to other cu..
Use MS Project to schedule the construction activities logically. Identify the critical path - schedule the construction activities logically.
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