Reference no: EM132840381

Directions: Complete the analysis of the following situations to determine what communication channel you believe would be most appropriate for conveying the message and then decide whether a deductive/direct or inductive/indirect strategy would be appropriate.

1. Seller to customer: An e-commerce site is promoting a special digital music subscription to its customers who recently purchased a portable music device.

Channel:

Writing Strategy:

2. To company from customer: An incorrect part ordered from a website must be exchanged. No return instructions were provided with the invoice.

Channel:

Writing Strategy:

3. Quality manager to production manager: Discontinue production until a flaw just discovered in the production process has been corrected.

Channel:

Writing Strategy:

4. Seller to customer: We cannot provide a free cellular phone upgrade until the service contract is renewed.

Channel:

Writing Strategy:

5. CEO to managers: Pension plans will be discontinued to new hires.

Channel:

Writing Strategy:

6. Management to employees: A meeting to learn about the company's new stock option plan is announced.