Project-customer turnoffs discussion

Assignment Help Operation Management

Reference no: EM132282910

DECISION MAKING AT WORK

Project-Customer Turnoffs Discussion

You are sitting in the company lunchroom with two other CSRs, Doug and Christine. Doug is relating a troublesome customer problem he ha just experienced and is asking how you and Christine would have handled it. You discuss it, then the discussion moves to other exampled of situations that turn customers off and how each of you would handle those situations. Listed below are three major customer turnoffs which are not specific to a particular industry.

1. Waiting on the phone while the CSR is processing a purchase order and hearing others in the background laughing and socializing.

2. Red tape--such as refunds, credit checks, and adjustments on account.

3. A company's failure to stand behind their products or services.

Upon your instructor's direction, pair up with a classmate and role play each of the given situations that can turn customers off. In a class discussion, be prepared to state how you, representing a specific company, might address each scenario in a positive way. As an alternative, follow your instructor's directions to join a group and use the instructors-designated discussion board to complete the group project.

COURSE: Customer Service

Reference no: EM132282910

Questions Cloud

Faced with pressing absenteeism problem : Delmarva Nursing Home (DNH) is faced with a pressing absenteeism problem among its predominantly African American CNAs

What recommendations do you have for improving the process : What recommendations do you have for improving the process?

Advantage-disadvantage of this four business structure : Which business structure is better? Sole trader, trust, partnership or company model? Can you analyze advantage and disadvantage of this four business structure

Explain the core competencies of the firm : Identify and explain the core competencies of the firm where you are currently employed or a firm where you have been employed in the past

Project-customer turnoffs discussion : You are sitting in the company lunchroom with two other CSRs, Doug and Christine.

Product-centric midsize enterprises research report : Oracle today announced Oracle ERP Cloud has been named Leader in Gartner’s Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises research report.

Direction of stocks or loans as way of raising capital : Can you elaborate on the capital structure? How does it point a firm in the direction of stocks or loans as a way of raising capital?

What are the prons and cons of sarbanes oxley act : What are the prons and cons of sarbanes oxley act? Outline the steps involved in formulating marketing strategies and plans.

Perspective on educational success and culture : Please answer with your own perspective on educational success and culture.

User Account

All Pages