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Consider the scenario. Janice works in the production department of a book printing firm. Her role involves collating printed documents, binding them and preparing them ready for shipment to the customer. She has no direct contact with the customer and believes that she has no responsibility for quality management. If a mistake in the print run is made, then she is not responsible. Her responsibility is just to take the printed material, collate it, bind it and ship it. Janice has reasonable communication and interpersonal skills. She is friendly and gets along well with her coworkers. Although Janice prepares the products ready for shipment she does not address them. In fact, if you asked her, she would not be able to tell you who the organisation's customers were. As far as she is concerned all the knowledge about customers-who they are and what they actually want-is processed by other people in the organisation. All she does is work on the production line. This means that as far as she is concerned, she has no responsibility for customer service. Other people in the organisation are employed to provide customer service because they are good at it. What is wrong here-with Janice's attitude and with the organisational system? How do you think attitudes like Janice's impact on other employees, on the supplier-customer chain and on the organisation's outcomes? What do you think should be done to make Janice more aware of her responsibilities toward the organisation's customers? Why is it necessary that she understands that she has a very definite role to play with regard to customer service? How can these problems be overcome?
explain the income effect and how this might influence ticket sales for nfl?do you think wrigleys will raise or lower
Which of the following best explains why elasticity varies along a linear demand curve? Labor demand is more elastic when: Unions are likely to be less successful in negotiating higher wages in those labor markets in which:
your son is graduating from high school and is about to enter the work force. he has developed a strong curiosity about
Distinguish between the Federal funds rate and the prime interest rate. Which of these two rates does the FED explicitly target in undertaking its monetary policy?
assume you are the manager of abba cable company which provides commercial communication services to the town of
Your firm’s research department has estimated the income elasticity of demand for Art Deco lawn furniture to be -0.85. You have just learned that due to an upturn in the economy, consumer incomes are expected to rise by 5 percent next year. How will ..
As the skill level (and therefore earnings rate) of, say, an architect, computer specialist, or chemist increases, what happens to his or her opportunity cost of doing other things? How is the time spent on leisure likely to change?
Make a paper analyzing the current market situations of Airline industry including a supply and demand analysis that answers following questions:
The table immediately below shows the national accounts for an imaginary economy. The Expenditure-based estimate of the economy's GDP? The amount of Capital depreciation experienced by the economy? How did you find this? The Income-based estimate of ..
Explain why inequality is considered to be a social “bad” by many people. In what way could inequality be a social “good”?
Compare the work and formulas for computation of Expected Value, Absolute Risk Measurement, and Relative Risk for both projects.
Emilie loves profiteroles. She makes a profiterole by combining one wit of chocolate sauce (say 8 fl az) and two puffs (stuffed with paste). She receives one unit of utility per profiterole. Bertrand just likes to mt. He receives one mat of utility p..
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