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Part A:
Discuss how quality is measured or determined in a product and in a service. Explain also the implications of poor quality and costs associated with it. Illustrate your answer with suitable examples.
Part B:
An audit of a chocolate product manufactured by a small unit in an organisation that produces a number of cocoa-based products has revealed the possibility of some of the output being over-weight. The chocolate product is labelled that it has a net weight of 250 grams. The overall process is highly automated but semi-skilled workers are needed to monitor the equipment and make fine adjustments over a typical day beginning at 9:00 a.m. and ending at 5:00 p.m. Between 11:45 a.m. and 1:15 p.m. workers take turns in having lunch - while one group has a break of 45 minutes, the other group monitors and maintains all equipment.
The data, collected over a period of 8 hours, is provided above. Examine the data and answer the following questions:
a. Clarify whether the automated process is under control.
b. Explain what could be the reasons for possible under-weight or over-weight problems, if any.
c. What additional steps should the supervisor take to examine the issues involved in more detail, if he believes there may be a problem in the production line?
Describing change management approach and recommended action steps you would advise for minimizing adverse impact on organization and its people.
Using the cut-and-try method for aggregate operations planning we can determine the production requirement in units of product. If the beginning inventory is 500 units, the demand forecast is 1,000
A company that manufactures ladies hand bags wants to determine if their buffing process is working properly. They take 4 observations per day and record the amount of time
Explain the concept of hierarchy of work. Why is it useful in process design activities? Explain how a product's life cycle has important implications in terms of process design and choice.
Identify typical processes in manufacturing firms. Discuss explain how new product development process interacts with traditional functions in firm.
This solution offers a brief discussion of how theory is employed in scientific research.
1 to 699 lockets, $.90 each; 700 to 1,399 lockets, $.80 each; and 1,400 or more, $.75 each. Carrying cost is $0.18 per locket on an annual basis. What order quantity will minimize total cost?
Stephanie the CEO of XYZ Inc., is trying to increase the level of effort and therefore performance in her company. Based on expectancy theory on motivation she knows that effort does not lead directly to performance
The local convenience store makes personal pan pizzas. Currently, their process makes complete pizzas, fully cooked, for the customer. This process has a fixed cost of $20,000, and a variable cost of $2.00 per pizza.
List at least FIVE sources you will use to obtain information about the firm's strengths, weaknesses, opportunities, and threats. Discuss what categories of the SWOT elements of information are readily available on the Internet.
Decision making is a key component of the leading facet of the P-O-L-C framework. What decision-making traps might WorldCom's board have succumbed to? Why might the concept of groupthink be especially relevant to boards?
Which process offers the lowest cost to produce 40,000 units? What is that cost?
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