Primary focus is on addressing the customer complaint

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Reference no: EM132305046

1. In Root Cause Analysis, the primary focus is on addressing the customer complaint in a timely manner.

True

False

2. PESTEL stands for political, economic, social, technological, environmental, and ______________.

legislative

legal

lifestyle

low-risk

lucrative

3. The 3 primary types of innovation can be described as:

substantial, incremental and technological

technological, substantial and transformational

transformational, technological and incremental

incremental, substantial, and transformational

4. Based on Hofstede's Cultural Dimensions, an employee in a low/small power distance society, would generally feel comfortable in questioning a supervisor about a decision.

True

False

5. Scenario analysis should be done for all of the identifiable uncertainties faced by a business.

True

False

Reference no: EM132305046

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