Reference no: EM132321730

Manage People Performance Assignment -

Assessment Task 1 - Written Questions

Knowledge Questions -

1. Explain why it is important to discuss the distribution of work tasks with others in your team.

2. When developing a team work plan why is it important that it is aligned with the operational plans of the business, and tasks are allocated in a cost-effective manner?

3. How would you ensure your team are up to date and informed regularly of the company's code of conduct and the work out puts of the team/company?

4. Explain why it is important to agree on key performance indicators with your team prior to the commencement of work?

5. What is a risk management plan and why is it important you are familiar with this?

6. Explain why it is important to have performance management and review processes within a business and why all staff required to carry these out should be trained in these process, including how to conduct a performance review and monitor performance on an ongoing basis.

7. Feedback is critical in managing people's performance. Explain how you would give both positive and negative feedback to your team members on a regular basis. (your answer should also include information on any documentation you may complete and when you may complete this and should also include both formal and informal feedback).

8. Describe the term on the job coaching and when you may use this.

9. Why do performance and development plans need to be agreed on in accordance with organisational plans and policies.

10. List three (3) human resource specialists you could seek assistance from when dealing with performance issues and explain how they could assist.

11. Explain a strategy you would use to counsel, monitor and coach a member of your team that is not performing well. (Your answer should include information on how you would inform them of the disciplinary process.)

12. Describe two (2) support services you could offer a staff member who may not be performing to the best of their abilities.

13. Why is it important to ensure you follow all legal and organisational processes when terminating an employee? (your answer should include information on unlawful dismissal rules and due process).

14. Describe three (3) legislations you need to be aware of when managing staff performance and explain why.

15. List three (3) different employment awards and three (3) enterprise agreements.

16. Describe three (3) things you can provide to a staff member to help develop them further.

17. Describe a performance measurement system you would implement in your work team.

Assessment Task 2 - Project

Project 1 - You have been employed as the new operations manager for a small high-end fashion retailer. Until now the business has been run by the family and a couple of casual staff. The business has now grown and has opened a store in a large shopping centre, and to service this as well as their original store the family have hired you to oversee both, along with 2 full timer, 3-part timers and 4 casuals for the new store.

As the business has been solely family run until now they have had no need for performance management plans or processes.

The family have asked you to develop the following for the store:

• Performance management plan
• Policy, procedure and process for monitoring and reviewing staff performance
• Plan to record all the documents according to organisational policies and procedures.
• A presentation to be used in training staff in the new policies, procedures and process (this should be in PPT and will be required for assessment task 3. Submit PPT slides documents for this task).

Your assessor will act as the member of the family overseeing this and you should consult with them at regular points throughout the development of your policy, procedure, and process.

Project 2 - Write an email to your team congratulating them on a task they have done well. In this email also advise them how you are planning to reward the team/individual on the great work done.

Assessment Task 3 - Presentation and Role Play

Presentation - You are to present your new policy, procedure and process for performance management that you created in assessment task 2. Prepare a 10 minute presentation of 5-10 slides. Your assessor will be using the below checklist during your presentation. So be sure to familiarise yourself with this so you can ensure you cover everything in your presentation.

Role Play 1 - For this role play you will work with 4 other class members.

It is coming up for opening week of the new store (assessment task 2) and you need to work in allocating task, setting key performance indicators. As a group work out a list of tasks that will be required and create a work plan.

Your work plan should include:

• Tasks to be completed
• Risk Management analysis
• Key performance indicators
• Summary of the most cost-effective way to allocate work
• Work standards expected
• Work out puts expected

You will each need to submit a copy of the work plan along with this assessment.

Role Play 2 - For this role play you will imagine that the store has been open for several months now.

Jamie (played by your assessor) is one of the full-time staff members that have been there from the beginning. Jamie has always been an excellent staff member with a great work ethic, however his performance in the past 3 weeks has dropped and he no longer seems to care.

Role play the conversation you will have with him and the plan you will put in place. Complete all required documentation including a performance improvement plan you will need for his staff file and submit along with this assessment.

Note - Only need assessment task 2 and task 3.

Attachment:- Assignment File.rar