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Business Report Assignment
Major Report 1 -
This assignment is separate from the journals you have produced earlier. You are expected to write a thoroughly analysed report on the following.
You have been hired as a consultant by an organization/Business. The company is a small to medium business which specialises in selling goods and services primarily using their contact centre.
Recently they had a significant growth in sales. Upon reviewing the sales calls they have found that they have a low conversion rate. The recent increase was due to a marketing campaign in which they hired a number of temporary staff to perform a lot of outgoing calls. The executives want to verify this suspicion but are not aware of how to do this. If the trend is valid they would like to find ways to increase the outgoing call volume without having to hire a large number of temporary staff members. If the trend is not valid they would like to know how they could increase the conversion rate.
Prepare a strategy report for the Chief Executive Office and Chief Information Officer which suggests digital innovation to validate or invalidate the trend. The executives would also like to know if there is any technology which can help to support their call centre by automating and assisting with outgoing calls and increase the conversion rate.
Special Instructions -
Attachment:- Report Marking Crteria.rar
Total 1500 words, I need CIS8011 Major Report 1 to be done. I want the Major report 1 which is on 1st page. Please follow the marking criteria properly it’s very important. The report should be well structured and expressed well with no grammatical or spelling errors, great references and research. Digital innovation, trends and justifications relevant to the problem statements. The assignment should be packaged as one single pdf file and then submitted via the link provided on the course page. Major report 1 is individual submissions. You are asked to submit the assignment simply though the link provided at the course website. You are encouraged to discuss the assignment solution path with others to improve your understanding and clarify requirements but you should develop the solution to the assignment on your own.
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