Reference no: EM132303419

1. Which of the following operational practices would best support the strategy of a luxury airline? (select all that apply)

Using planes with minimal legroom to maximize seats per flight

Providing a broad range of in-flight entertainment options

Providing high quality food and beverages for free

Scheduling flights at peak times at convenient airports

2. As an economy matures, which of the following typically happens? (select all that apply)

The more workers are employed in the services industry, the poorer the economy becomes

Jobs tend to move from agriculture to industrial production of goods to services

Workers are required to possess more cognitive and differentiated abilities

The ability to adapt and learn new skills becomes more important

3. A company should not under any circumstance move away from the operational approaches that made it profitable in the first place.

True

False

4. The reason that IDEO's "Idea Generation" phase is so successful is that the team rigorously evaluates each idea as it is presented; this ensures that unworkable ideas are discarded as quickly as possible.

True

False

5. You oversee a team of workers checking in Baruch students to a career fair. Currently, you have one person doing each of the following processes with the average cycle time in parenthesis. Steps 1-3 must go in the order below, though step 4 can be performed at any time.

Check for name on registration list (30 seconds)

Speak with student about which breakout sessions they want to attend (120 seconds)

Put appropriate materials in a packet for the student (60 seconds)

Enter student in a raffle to win a free dream job (45 seconds)

Which step number is the bottleneck?

Step 1

Step 2

Step 3

Step 4